Homeowner Loan

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Accessibility

Our Commitment to increasing Accessibility

At Pepper Money, we strive to make our products and services accessible to all our customers. We are committed to increasing accessibility at every step of the mortgage process. If you require any of our documentation in a different medium or format, please contact us to request this.

Here are some useful contact details for the following support needs

Physical Eyesight

Physical Disability

Hearing Impairments

Learning Disabilities

Physical Eyesight

AbilityNet

Guides and step by step instructions on how to adapt your phone, computer or tablet to meet your needs

RNIB - Royal National Institute for Blind People

UK Sight Loss Charity and Community

Physical Disability

Scope

Disability Equality Charity in England and Wales, providing advice and support with Disability equipment, Assistive technology and Online Services

Hearing Impairments

RNID - Royal National Institute for Deaf People

Charity working to make life fully inclusive for deaf people and those with hearing loss or tinnitus

Learning Disabilities

Mencap

Charity offering advice and support for people with a learning disability, and their families and carers

Do you require Additional Support?

We understand that in some cases it may be beneficial to gain professional support to help manage the issues and pressures that customers face, please visit our Additional Support which provides lots of advice.

Information

Mortgage Service Levels

Intermediary Mortgages

Working on DIP referrals received on:

21st September

Responding to application portal broker messages on:

21st September

Reviewing applications sent to our underwriters on:

21st September

Working on applications received on:

21st September

Currently reviewing valuations received on:

21st September

Answering calls in less than (average speed):

< 1 minute(s)