Additional Support

We pride ourselves on our ability to look beyond the numbers of a credit score, and our specialist team of skilled, manual underwriters review each case on its own merits.

We appreciate that life changes can impact a customers circumstance in various ways. Our relationship with both our broker partners and customers helps us to identify and understand the pressures and issues some customers may face. It is important we continually work together to provide the specialist support to help manage and where possible, overcome the causes of additional pressures and issues that impact wellbeing.

If your circumstances have changed and you are worried that you won’t be able to keep up with your mortgage or loan payments now or in the future please contact us on  

Mortgage customers: 0333 370 1102 (lines are open 9am-6pm Monday to Friday) 

Homeowner loan customers: 0333 014 3125 (lines are open 9am-6pm Monday to Friday) 

We understand that in some cases it may be beneficial to gain professional support to help manage the challenges that our customers face. We have created a list of organisations providing specialist help, to make it easier for our customers to get the support they need. Please view the list below to access contact details and links for a range of professional support organisations.