Support

Additional Support

At Pepper Money, our main lending principle is to encourage and support financial inclusion for all. This is underpinned by our human approach to underwriting, enabling us to build a truer picture and reach a fairer outcome for customers.

We pride ourselves on our ability to look beyond the numbers of a credit score, and our specialist team of skilled, manual underwriters review each case on its own merits. 

We appreciate that life changes can impact a customers circumstance in various ways. Our relationship with both our broker partners and customers helps us to identify and understand the pressures and issues some customers may face. It is important we continually work together to provide the specialist support to help manage and where possible, overcome the causes of additional pressures and issues that impact wellbeing.

If your circumstances have changed and you are worried that you won’t be able to keep up with your mortgage or loan payments now or in the future please contact us on  

Mortgage customers: 0333 701 102 (lines are open 9am-6pm Monday to Friday) 

Homeowner loan customers: 0333 014 3125 (lines are open 9am-6pm Monday to Friday) 

We understand that in some cases it may be beneficial to gain professional support to help manage the challenges that our customers face. We have created a list of organisations providing specialist help, to make it easier for our customers to get the support they need. Please view the list below to access contact details and links for a range of professional support organisations.

Health

Such as conditions or illnesses that may impact day to day tasks

Physical Disability

Severe or Long-term Illness

Hearing or Visual Impairments

Mental Health

Contact Information

Scope

Disability Equality Charity in England and Wales     

Royal National Institute for Deaf People

UK hearing loss charity and community

Royal National Institute for Blind People

UK Sight Loss Charity and Community

Mind

Mental Health Charity in England and Wales

Capability

Such as lower knowledge or confidence in financial matters, or relevant areas such as literary or digital skills

Financial matters

Literacy and Numeracy

English Language Skills

Digital Skills

Learning Impairments

Contact Information

Mencap

Charity supporting those with learning disabilities

Citizens Advice

Independent organisation providing advice on debt, benefits, employment and housing

Step Change

Debt Charity providing free independent advice

The Money Charity

UK financial capability charity

Life events

Such as conditions or illnesses that may impact day to day tasks

Retirement

Caring Responsibilities

Bereavement

Income shock

Care Leavers and Former Inmates

Contact Information

Citizens Advice

Independent organisation providing advice on debt, benefits, employment and housing

Civil Legal Advice

Legal aid that can help pay for legal advice, family mediation and representation

Samaritans

Charity aiding people in emotional distress

Cruse

UK bereavement charity and support network

Princes Trust

Charity supporting vulnerable young people

Resilience

Such as lower knowledge or confidence in financial matters, or relevant areas such as literary or digital skills

Low income

Debt

Insolvency

Bankruptcy

Financial advice

Contact Information

Money Helper (formally Money Advice Service)

Money advice on a wide range of subjects

National Debt Line

Free independent debt advice

Step Change

Debt Charity providing free independent advice

The Money Charity

UK financial capability charity

Citizens Advice

Independent organisation providing advice on debt, benefits, employment and housing

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