Case Studies

Mortgages for people with adverse credit

We take a more human approach to underwriting, to build a truer picture and reach a fairer outcome. We design products that are easy to understand and simple to place. We strive to make each interaction you have with us easier than the one before. And we share valuable insight and expertise that give you an edge and build your reputation.

That’s why you’ll always find us with our doors and our minds wide open. Ready to challenge convention, read between the lines and see the story behind the numbers. We will find a place for your case with a path to success for your client and your business.

Paul and Alison lived in Hampshire, but when Alison's business hit financial difficulties, their personal finances also started to suffer

Their short-term solution was to move in with parents and rent out their home whilst they regained control of their finances?

Two years later, they were back on track and Alison's business was going from strength-to-strength

They decided to move to a larger home but due to their historical credit record, they were turned away by high street lenders


Previously, Alison had to close her childminding business when it ran into difficulties. Her income fell almost instantly by nearly £4,000 per month and, before they knew it, they were struggling to keep their heads above water financially. As defaults, late payments and their adverse credit history worsened, they decided the only course of action available to them was to move in with parents and rent out their home for a couple of years while they got their finances back on track.

Two years later, once they regained control of their finances, they were able to move back into their family home. Alison’s new business was also going from strength-to-strength and, with two growing children, they decided the time was right to look for a larger home with more accommodation for both family and business. Paul and Alison found a new home that matched their requirements perfectly, but when they applied for a mortgage, they discovered their past financial problems were still casting a long shadow.


Simon Rosser, owner of Swindon Homes Direct, had been helping the couple find a new home. He realised that they stood little chance of getting a mortgage through a traditional high street lender and knew this was a case for a specialist lender. He recommended Pepper Money, recognising that the criteria would accommodate his clients circumstances and the rates were considerably cheaper than other lenders.

He explained: “They were applying for an 80% LTV loan of £190,000 on a property worth £237,500 and part of the loan would be used to consolidate some of their outstanding debts.”

Our underwriters at Pepper Money asked for proof of income and the paperwork was quickly provided and verified. This meant we were able to issue an offer, enabling Paul and Alison to complete on their house purchase and clear their debts.

Simon Rosser, owner of Swindon Homes Direct, says:

Paul and Alisons past financial problems were the big issue. Their combined income was now more than sufficient to service the mortgage and they had no problems proving affordability.


Mortgage Service Levels

Intermediary Mortgages

Working on DIP referrals received on:

30th September

Responding to application portal broker messages on:

30th September

Reviewing applications sent to our underwriters on:

29th September

Working on applications received on:

30th September

Currently reviewing valuations received on:

30th September

Answering calls in less than (average speed):

< 1 Minutes