Covid 19

Our latest response to the impact of COVID-19

Following government guidance and as part of our business continuity plan, we are able to continue to deliver business as usual, with every team set up with the technology they need to carry out their roles from home. Please continue to check back here for future updates.

Information correct at: October 22, 2021 4:33 pm

Update 19/04/2021

Can I still apply for a Payment Deferral?

The deadline to apply for a payment deferral was 31 March 2021 and all payment deferrals must end by 31 July 2021

After 31 March 2021, you can extend an existing payment deferral up until the 31 July 2021, as long as:

  • It doesn’t go over the 6-month payment deferral limit
  • There are no breaks in the payment deferral and the extension is applied consecutively

If you are granted an extension to 31st July you wouldn’t be expected to resume full repayment until August 2021, however it is recommended that those who are able to afford full repayment earlier do so as deferred payments will continue to accrue interest that you will have to pay back over the remaining term of your mortgage agreement.

What should I do if I can’t afford to recommence my payments?

We remain committed to supporting our customers who are experiencing financial difficulty, you can call our trained team on  03333 701 102. We are here to listen and help find the most suitable option for you.