Happy Holidays. Our Christmas Customer Service opening hours are: 19 – 23 December: 9am – 6pm  I  24 – 27 December: Office closed 

28 – 30 December: 9am – 6pm  31 December – 2 January: Office closed

Brokers/intermediaries please refer to our Broker portal for our Christmas servicing hours.

Pepper money

We understand your customers

Life is different for everyone, including all your customers. As a specialist mortgage lender, we’re here for you to help them take the next step. Whether they are an Almost Primer, Recent Recoverer, Affluent Borrower or Comfortable Consolidator we could provide the mortgage solution to meet their needs.

Customers

A human approach to lending

Connecting the ​right people with ​the right products​ is focal and underpinned by a broad range of criteria allows us to help a variety of customers succeed. Whatever the situation of your customers, it’ll always be a familiar one to us. Which means that we’re better equipped to help them fulfil their ambitions – whatever these may be.

Comfortable Consolidators

Helping to get families back into their financial comfort zone.

Recent Recoverers

Helping hard-working people on their way to financial recovery.

Affluent Borrowers

Helping the financially settled borrower to realise their ambitions.

Almost Primers

For those taking their last step to becoming Prime borrowers.

Hopeful Homeowners

For those taking their first steps to becoming a homeowner.

Excellent

Our customers think we are Excellent

with more than 600 customer reviews

Need help with your mortgage case?

To discuss a case, or find out more about our products, call our experienced team. Ready to submit? Log into the application portal to get started, or register if it’s your first case with Pepper Money.

Information

Mortgage Service Levels

Intermediary Mortgages

Working on DIP referrals received on:

27th January

Responding to application portal broker messages on:

27th January

Reviewing applications sent to our underwriters on:

27th January

Working on applications received on:

27th January

Currently reviewing valuations received on:

27th January

Answering calls in less than (average speed):

< 1 Minutes