Existing Customers

If you have a mortgage with Pepper Money, here are the answers to some frequently asked questions from our customers.

If you can’t find what you’re looking for below or would like to talk to us about your mortgage you can call us on 03333 701 102  (lines are open 9am-6pm, Monday to Friday) or email us at customerservice@pepper.money where one of our friendly team will be able to help.

If you choose to email us, we will respond to your message within 5 working days. This will either be via a telephone call or a letter in the post. If your request is urgent please call us.

Your Account

Learn more about keeping your account up to date with Pepper Money

Payments & Fees

Interested in learning more about our fees and/or early repayments.

General Questions

Find out answers to your more general questions on this page

Keeping Your Money Safe

What to do if you think there’s been fraud on your account and tips for keeping your money safe.

Money Worries

If you are currently experiencing money worries, here are the answers to some frequently asked questions from our customers.

Making A Complaint

Details of how to make a complaint can be found on our Complaints page.

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Information

Mortgage Service Levels

Intermediary Mortgages

Working on DIP referrals received on:

28th November

Responding to application portal broker messages on:

28th November

Reviewing applications sent to our underwriters on:

28th November

Working on applications received on:

28th November

Currently reviewing valuations received on:

28th November

Answering calls in less than (average speed):

< 1 Minutes