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General FAQs

If you have a mortgage with Pepper Money, here are the answers to some frequently asked questions.

If you can’t find what you’re looking for below or would like to talk to us about your mortgage you can call us on 03333 701 102  (lines are open 9am-6pm, Monday to Friday) or email us at [email protected] where one of our friendly team will be able to help. Contacting us won’t impact your credit score.

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If you choose to email us, we will respond to your message within 5 working days. This will either be via a telephone call or a letter in the post. If your request is urgent please call us.

Can I rent out my property?

Pepper Money offers let-to-buy, which provides customers the flexibility to rent their property rather than sell. Pepper Money can fund the mortgage on the property that is being let out, or the onward purchase, or both.

Can I transfer my mortgage to another property?

No, we don’t offer mortgage porting. If you’re looking to move house, speak to an Independent Financial Adviser (IFA) to find out about your options.

Click here to find an independent financial adviser.

Can I switch to another Pepper Money product?

Your existing mortgage was either provided by Pepper Money Limited (PML) or UK Mortgage Lending Limited (UKMLL) depending on when this was taken out (please refer to the Offer document).

Any new or replacement mortgage will be provided by UK Mortgage Lending Limited (UKMLL) who are a member of the same group as Pepper Money Limited (PML).

If you’d like to change to a different mortgage with us you’d need to remortgage – this may incur additional costs and we’d suggest that you should speak to an Independent Financial Adviser (IFA) before you do this.

Click here to find an independent financial adviser.

Can I borrow more money?

If you’d like to borrow more money as part of your mortgage with Pepper Money you’d need to remortgage – this may incur additional costs and we’d suggest that you should speak to an Independent Financial Adviser (IFA) before you do this.

Alternatively we offer a range of Second Charge mortgages, for more information please visit our Homeowner Loans page  or speak to an Independent Financial Adviser. 

Click here to find an independent financial adviser.

Can I remortgage my property with another lender?

Yes, you can remortgage your property at any time with any lender you choose. If you do this within the initial term (e.g. in the first 2 years of a 2 year fixed term mortgage) then you’ll pay Early Redemption Charges. Most lenders charge these when you pay off a mortgage or change your lender within the initial term.

You can find details of your ERCs in your mortgage offer, or give our Customer Services team a call on 03333 701 102 (lines are open 9am-6pm, Monday to Friday) if you want to find out if you’ll need to pay this charge.

How do I send you my financial assessment?

If you’ve been asked to do a financial assessment, please complete the Income and Expenditure form.

Once completed please send it either by email to [email protected] or by post to:
Pepper Money Customer Service
Harman House
1 George Street
Uxbridge
UB8 1QQ

Why do you want to know about my buildings insurance?

We do this because it’s a condition of your mortgage agreement that you have a valid buildings insurance policy in place at all times. We lend you a sum of money, secured against an asset (your property), so we need to know that that asset is protected.

If you don’t have a valid buildings insurance policy, you will be in breach of the conditions of your mortgage agreement with us.

If we can’t confirm that the right cover is in place, we will manage the risk by taking out a “Lender’s Interest Only” policy at your expense. Please note, this insurance only covers our risk: it doesn’t insure you. If you provide us with a copy of a valid insurance schedule in your name we will refund up to a maximum of 24 months’ worth of the premiums we have charged you for this insurance.

If your property is leasehold it may be the freeholder’s responsibility to insure the building. If you’re unable to get a copy of the insurance schedule from the freeholder, you can either send us:

  • A copy of the relevant clause in the lease that confirms it’s freeholder responsibility to insure the building; or
  • A letter from the freeholder confirming that they are required to insure the building. 

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Think carefully before securing other debts against your home. Your home may be repossessed if you do not keep up repayments on a mortgage or any other debt secured on it.

About Pepper Money

Pepper Money is the brand name used globally by all Pepper Group companies to market consumer finance products. In the UK, Pepper Money offers a range of residential, buy to let, and second charge mortgages to borrowers.

Pepper Money is part of the Pepper Group, a diversified, global financial services business, whose senior management team is some of the most experienced in the UK mortgage industry having built a long-lasting reputation for creating innovative, flexible home loan products and services. 

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UK Mortgage Lending Ltd (UKMLL) t/a Pepper Money is authorised and regulated by the Financial Conduct Authority (FCA) under registration number 710410 as a provider of regulated mortgages. The FCA does not regulate our Buy to Let mortgages. UKMLL is a member of the Finance and Leasing Association and follows its Lending Code as a provider of second charge regulated mortgages. Registered Office: 4 Capital Quarter, Tyndall Street, Cardiff, CF10 4BZ. Registered in England and Wales under Company Number 08698121.

Pepper Money Limited t/a Pepper Money is authorised and regulated by the Financial Conduct Authority under Firm Registration Number 811609 as a provider of regulated mortgages. The FCA does not regulate our Buy to Let mortgages. Registered Office: Harman House, 1 George Street, Uxbridge, London UB8 1QQ. Registered in England and Wales under Company Number 11279253. Calls may be monitored or recorded for training, compliance and evidential purposes.

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Working on DIP referrals received on:

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Reviewing applications sent to our underwriters on:

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