We are aware of scams involving individuals being offered loans for an advanced upfront fee. With the fraudster posing as a representative of a financial services organisation. At Pepper Money we do not charge any fees before the application stage. We would not approach you directly in this way. Your broker will be able to tell you what fees and charges the product you’re applying for has, and when they will be charged. If you think you have been a victim of such a scam, please contact your bank immediately and report it to action fraud.
If you have a mortgage with Pepper Money, here are the answers to some frequently asked questions.
Pepper Money offers let-to-buy, which provides customers the flexibility to rent their property rather than sell. Pepper Money can fund the mortgage on the property that is being let out, or the onward purchase, or both.
No, we don’t offer mortgage porting. If you’re looking to move house, speak to an Independent Financial Adviser (IFA) to find out about your options.
Yes. Check below for eligibility and how to apply.
Who can apply for a Product Transfer?
• Residential mortgage customers only (you can apply up to 3 months before your current initial rate ends).
• Provided your mortgage payments are up to date and you’ve not missed a payment in the last 12 months you can be considered.
• You can’t make any other changes to your mortgage during this process and you’re just applying to switch your current rate.
How do I apply?
We provide a choice of ways to apply;
1) If you’d like advice and a recommendation based on your current circumstances you can contact a broker who will help you find the right mortgage product for you. Please navigate to our page providing details of Brokers registered with us or search Unbiased.co.uk. Your selected broker will understand your needs and circumstances and provide advice and recommendation for a suitable product for you which may or may not be a Pepper Money product.
2) ‘Execution only’ basis – You can apply here – we do not offer advice or provide you with a recommendation for a specific product for you – you should only use this method if you are happy to proceed without receiving advice.
The Product Transfer application process
• You can apply up to 3 months before your current initial rate ends.
• It’s a simple process with no affordability or credit checks or need to refresh your employment or income information.
• It’s fee free – no product fees, no need for a new valuation of your property or any legal fees.
• In the event your circumstances have changed and you’d like to speak to a broker about other product options which may meet your needs and circumstances please navigate to our website or search Unbiased.co.uk
What should I do if I am struggling with my payments?
If you need to speak with a member of our team about your payments, please call <0333 370 1101 and press 4> or if you’d like to speak to a broker about other product options which may meet your needs and circumstances, please navigate to our page providing details of Brokers registered with us or search Unbiased.co.uk. You may also find the information in the MoneyHelper guide useful.
If you’d like to borrow more money as part of your mortgage with Pepper Money you’d need to remortgage – this may incur additional costs and we’d suggest that you should speak to an Independent Financial Adviser (IFA) before you do this.
Alternatively we offer a range of Second Charge mortgages, for more information please visit our Homeowner Loans page or speak to an Independent Financial Adviser.
Yes, you can remortgage your property at any time with any lender you choose. If you do this within the initial term (e.g. in the first 2 years of a 2 year fixed term mortgage) then you’ll pay Early Redemption Charges. Most lenders charge these when you pay off a mortgage or change your lender within the initial term.
You can find details of your ERCs in your mortgage offer. Or, email our Customer Service team at [email protected] if you want to find out if you’ll need to pay this charge.
If you’ve been asked to do a financial assessment, please complete the Income and Expenditure form.
Once completed please send it either by email to [email protected] or by post to:
Pepper Money Customer Service
4 Capital Quarter
Tyndall Street
Cardiff
CF10 4BZ
We do this because it’s a condition of your mortgage agreement that you have a valid buildings insurance policy in place at all times. We lend you a sum of money, secured against an asset (your property), so we need to know that that asset is protected.
If you don’t have a valid buildings insurance policy, you will be in breach of the conditions of your mortgage agreement with us.
If we can’t confirm that the right cover is in place, we will manage the risk by taking out a “Lender’s Interest Only” policy at your expense. Please note, this insurance only covers our risk: it doesn’t insure you. If you provide us with a copy of a valid insurance schedule in your name we will refund up to a maximum of 24 months’ worth of the premiums we have charged you for this insurance.
If your property is leasehold it may be the freeholder’s responsibility to insure the building. If you’re unable to get a copy of the insurance schedule from the freeholder, you can either send us:
If you can’t find what you’re looking for below or would like to talk to us about your mortgage you can call us on 03333 701 102 (lines are open 9am-6pm, Monday to Friday) or email us at [email protected] where one of our friendly team will be able to help.
Think carefully before securing other debts against your home. Your home may be repossessed if you do not keep up repayments on a mortgage or any other debt secured on it.
About Pepper Money
Pepper Money is the brand name used globally by all Pepper Group companies to market consumer finance products. In the UK, Pepper Money offers a range of residential, buy to let, and second charge mortgages to borrowers.
Pepper Money is part of the Pepper Group, a diversified, global financial services business, whose senior management team is some of the most experienced in the UK mortgage industry having built a long-lasting reputation for creating innovative, flexible home loan products and services.
Contact us
UK Mortgage Lending Ltd (UKMLL) t/a Pepper Money is authorised and regulated by the Financial Conduct Authority (FCA) under registration number 710410 as a provider of regulated mortgages. The FCA does not regulate our Buy to Let mortgages. UKMLL is a member of the Finance and Leasing Association and follows its Lending Code as a provider of second charge regulated mortgages. Registered Office: 4 Capital Quarter, Tyndall Street, Cardiff, CF10 4BZ. Registered in England and Wales under Company Number 08698121.
Pepper Money Limited t/a Pepper Money is authorised and regulated by the Financial Conduct Authority under Firm Registration Number 811609 as a provider of regulated mortgages. The FCA does not regulate our Buy to Let mortgages. Registered Office: 4 Capital Quarter, Tyndall Street, Cardiff, CF10 4BZ. Registered in England and Wales under Company Number 11279253. Calls may be monitored or recorded for training, compliance and evidential purposes.
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