General FAQs

If you have a mortgage with Pepper Money, here are the answers to some frequently asked questions.

If you can’t find what you’re looking for below or would like to talk to us about your mortgage you can call us on 03333 701 102  (lines are open 9am-6pm, Monday to Friday) or email us at customerservice@pepper.money where one of our friendly team will be able to help.

If you choose to email us, we will respond to your message within 5 working days. This will either be via a telephone call or a letter in the post. If your request is urgent please call us.

Can I rent out my property?

Pepper Money offers let-to-buy, which provides customers the flexibility to rent their property rather than sell. Pepper Money can fund the mortgage on the property that is being let out, or the onward purchase, or both.

Can I transfer my mortgage to another property?

No, we don’t offer mortgage porting. If you’re looking to move house, speak to an Independent Financial Adviser (IFA) to find out about your options.

Click here to find an independent financial adviser.

Can I switch to another Pepper Money product?

Your existing mortgage was either provided by Pepper Money Limited (PML) or UK Mortgage Lending Limited (UKMLL) depending on when this was taken out (please refer to the Offer document).

Any new or replacement mortgage will be provided by UK Mortgage Lending Limited (UKMLL) who are a member of the same group as Pepper Money Limited (PML).

If you’d like to change to a different mortgage with us you’d need to remortgage – this may incur additional costs and we’d suggest that you should speak to an Independent Financial Adviser (IFA) before you do this.

Click here to find an independent financial adviser.

Can I borrow more money?

If you’d like to borrow more money as part of your mortgage with Pepper Money you’d need to remortgage – this may incur additional costs and we’d suggest that you should speak to an Independent Financial Adviser (IFA) before you do this.

Alternatively we offer a range of Second Charge mortgages, for more information please visit our Homeowner Loans page  or speak to an Independent Financial Adviser. 

Click here to find an independent financial adviser.

Can I remortgage my property with another lender?

Yes, you can remortgage your property at any time with any lender you choose. If you do this within the initial term (e.g. in the first 2 years of a 2 year fixed term mortgage) then you’ll pay Early Redemption Charges. Most lenders charge these when you pay off a mortgage or change your lender within the initial term.

You can find details of your ERCs in your mortgage offer, or give our Customer Services team a call on 03333 701 102 (lines are open 9am-6pm, Monday to Friday) if you want to find out if you’ll need to pay this charge.

How do I send you my financial assessment?

If you’ve been asked to do a financial assessment, please complete the Income and Expenditure form.

Once completed please send it either by email to customerservice@pepper.money or by post to:
Pepper Money Customer Service
Harman House
1 George Street
Uxbridge
UB8 1QQ

Why do you want to know about my buildings insurance?

We do this because it’s a condition of your mortgage agreement that you have a valid buildings insurance policy in place at all times. We lend you a sum of money, secured against an asset (your property), so we need to know that that asset is protected.

If you don’t have a valid buildings insurance policy, you will be in breach of the conditions of your mortgage agreement with us.

If we can’t confirm that the right cover is in place, we will manage the risk by taking out a “Lender’s Interest Only” policy at your expense. Please note, this insurance only covers our risk: it doesn’t insure you. If you provide us with a copy of a valid insurance schedule in your name we will refund up to a maximum of 24 months’ worth of the premiums we have charged you for this insurance.

If your property is leasehold it may be the freeholder’s responsibility to insure the building. If you’re unable to get a copy of the insurance schedule from the freeholder, you can either send us:

  • A copy of the relevant clause in the lease that confirms it’s freeholder responsibility to insure the building; or
  • A letter from the freeholder confirming that they are required to insure the building. 

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