Homeowner Loan


Keeping Your Money Safe

How to report suspected fraud and some tips for keeping your money safe.

If you need any further advice you can call us on 03333 701 102  (lines are open 9am-6pm, Monday to Friday) or email us at [email protected] where one of our friendly team will be able to help. Contacting us won’t impact your credit score.

If you choose to email us, we will respond to your message within 5 working days. This will either be via a telephone call or a letter in the post. If your request is urgent please call us.

What do I do if I think there is fraud on my account.

To report fraud or suspicion of fraud please call our team as soon as you can on 03333 701 102  (lines are open 9am-6pm, Monday to Friday) and someone will look into it for you.

Should I share documents with my information on it with you or my broker?

We may require specific items as part of your application. But we’ll always notify you of these requirements, so you and your customers know it comes directly from Pepper Money.

Our Tips for keeping your money safe

  • Never disclose your PIN, passwords, security codes or one time passcodes to anyone, a legitimate bank or lender will never ask for these details
  • Never move your money to a “safe account” its not something banks, lenders or law enforcement will ask you to do
  • Stop and think, does that sound too good to be true, always take some time to think about the risks of fraud
  • If someone calls you and claims to be from the bank, challenge it, just because they tell you they are doesn’t mean they are, caller IDs, emails and texts can easily be faked, if in doubt hang up and call them back using the number on a recent statement

Watch out for phishing scams, our checklist below can help you avoid falling foul…

  • Check before you click: Look out for any emails, phone calls, or SMS messages you think are suspicious, especially when payments are involved
  • Avoid oversharing on social media: You shouldn’t post messages on social media about any purchases you are on the verge of making, as this could alert fraudsters who track social media activity
  • Stay alert: As part of the application, always check if the case handler has sent any payment requests before transferring funds
  • Report it: Report any suspicious communications as phishing and do not participate in activities involving sharing personal details or payments
  • Protect yourself: Make sure you’re using antivirus-protected software, secured browsers, and up-to-date device. Avoid accessing confidential information on public networks or devices
  • Test it: Think about sending a test transfer of £1 to the bank account before transferring the full payment to check if the bank details are correct

If you’d like to find out more about how to keep your money safe, UK Finance’s take 5 campaign has loads of great information, tips and tricks and is an initiative we fully support: Take Five – To Stop Fraud


Our customers think we are Excellent

with more than 680 customer reviews


Mortgage Service Levels

Intermediary Mortgages

Working on DIP referrals received on:

24th March

Responding to application portal broker messages on:

24th March

Reviewing applications sent to our underwriters on:

24th March

Working on applications received on:

24th March

Currently reviewing valuations received on:

24th March

Answering calls in less than (average speed):

< 1 Minutes