FAQs

Existing homeowner loan customer FAQs

If you have a homeowner loan with Pepper Money, here are the answers to some frequently asked questions from our customers.

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General questions

Please contact us to talk about any further borrowing to your existing lending with Pepper Money.

If you’re having trouble making your repayment, or think that you may have problems in the near future, please contact us on the following number 0333 014 3125.

If you wish to repay your second charge mortgage early please contact our Customer Support team to request a redemption statement, which will include any early repayment charges that are applicable at that time.

If you would like to discuss changing your direct debit date, please get in touch on 0333 014 3125.

As your homeowner loan from Pepper Money is secured on your property, it’s important to let us know if you are thinking about moving home. For further information, please contact us.

Homeowner loan calculator

With our homeowner loan calculator, you can find out what your repayments might look like each month, and how much you could end up paying. 

Think carefully before securing other debts against your home. Your home may be repossessed if you do not keep up repayments on a mortgage or any other debt secured on it.

About Pepper Money

Pepper Money is the brand name used globally by all Pepper Group companies to market consumer finance products. In the UK, Pepper Money offers a range of residential, buy to let, and second charge mortgages to borrowers.

Pepper Money is part of the Pepper Group, a diversified, global financial services business, whose senior management team is some of the most experienced in the UK mortgage industry having built a long-lasting reputation for creating innovative, flexible home loan products and services. 

Pepper money

UK Mortgage Lending Ltd (UKMLL) t/a Pepper Money is authorised and regulated by the Financial Conduct Authority (FCA) under registration number 710410 as a provider of regulated mortgages. The FCA does not regulate our Buy to Let mortgages. UKMLL is a member of the Finance and Leasing Association and follows its Lending Code as a provider of second charge regulated mortgages. Registered Office: 4 Capital Quarter, Tyndall Street, Cardiff, CF10 4BZ. Registered in England and Wales under Company Number 08698121.

Pepper Money Limited t/a Pepper Money is authorised and regulated by the Financial Conduct Authority under Firm Registration Number 811609 as a provider of regulated mortgages. The FCA does not regulate our Buy to Let mortgages. Registered Office: Harman House, 1 George Street, Uxbridge, London UB8 1QQ. Registered in England and Wales under Company Number 11279253. Calls may be monitored or recorded for training, compliance and evidential purposes.

Information

First Charge Service Levels

Intermediary - First Charge

Working on DIP referrals received on:

27th May

Responding to application portal broker messages on:

27th May

Reviewing applications sent to our underwriters on:

27th May

Working on applications received on:

27th May

Currently reviewing valuations received on:

27th May

Answering calls in less than (average speed):

< 1 Minutes
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