FAQs

Homeowner loan application in progress FAQs

Are you in the process of getting a homeowner loan with us? Here are the answers to some questions we often get asked

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General questions

We will aim to complete your application as quickly as possible. Depending on your circumstances, this can take from as little as a few working days, up to a few weeks.

On occasion, we will be required to obtain information from your existing mortgage lender, such as their consent for the second-charge to be registered. This has no impact on your agreement with your existing mortgage company.

A valuation of your property may be required, depending on the value of your property, the amount of the advance and your personal circumstances.

If you have received mortgage advice directly from us, we are responsible for ensuring that the valuation is carried out and we will pay the cost of it.  In limited circumstances you may need to pay some, or all of this cost and we will notify you if this is the case.

If you have received mortgage advice from your personal mortgage adviser, the responsibility for ensuring the valuation is carried out, and for paying the cost of it, will fall to either your mortgage adviser or Pepper Money.  No additional cost would normally arise as a result of a property valuation, but your mortgage adviser or Pepper Money will notify you if you need to pay some, or all of this cost.  A portion of any fee that you pay your mortgage adviser may include an element towards the cost of a property valuation.

You can speak to us about your homeowner loan application on 0808 1969611 (option 1), or you can email us.

You can make as many overpayments to your account as you wish, without penalty. If you wish to redeem the account in full, an Early Repayment Charge may apply; this will depend on the terms of your product.

We will either pay your creditors directly or we will send you a cheque to forward to the relevant creditor.

Homeowner loan calculator

With our homeowner loan calculator, you can find out what your repayments might look like each month, and how much you could end up paying. 

Think carefully before securing other debts against your home. Your home may be repossessed if you do not keep up repayments on a mortgage or any other debt secured on it.

About Pepper Money

Pepper Money is the brand name used globally by all Pepper Group companies to market consumer finance products. In the UK, Pepper Money offers a range of residential, buy to let, and second charge mortgages to borrowers.

Pepper Money is part of the Pepper Group, a diversified, global financial services business, whose senior management team is some of the most experienced in the UK mortgage industry having built a long-lasting reputation for creating innovative, flexible home loan products and services. 

Pepper money

UK Mortgage Lending Ltd (UKMLL) t/a Pepper Money is authorised and regulated by the Financial Conduct Authority (FCA) under registration number 710410 as a provider of regulated mortgages. The FCA does not regulate our Buy to Let mortgages. UKMLL is a member of the Finance and Leasing Association and follows its Lending Code as a provider of second charge regulated mortgages. Registered Office: 4 Capital Quarter, Tyndall Street, Cardiff, CF10 4BZ. Registered in England and Wales under Company Number 08698121.

Pepper Money Limited t/a Pepper Money is authorised and regulated by the Financial Conduct Authority under Firm Registration Number 811609 as a provider of regulated mortgages. The FCA does not regulate our Buy to Let mortgages. Registered Office: Harman House, 1 George Street, Uxbridge, London UB8 1QQ. Registered in England and Wales under Company Number 11279253. Calls may be monitored or recorded for training, compliance and evidential purposes.

Information

First Charge Service Levels

Intermediary - First Charge

Working on DIP referrals received on:

27th May

Responding to application portal broker messages on:

27th May

Reviewing applications sent to our underwriters on:

27th May

Working on applications received on:

27th May

Currently reviewing valuations received on:

27th May

Answering calls in less than (average speed):

< 1 Minutes
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