Pepper Money

Broker Onboarding

As part of our plan to deliver a better experience for brokers using us for the first time, we have mapped out the key actions in our process.

We have introduced a refined process flow on our revamped website, which offers brokers useful tips and information on submitting business.

1

Broker Registration

The first step in the process is to register for a broker account with Pepper Money. You can do this by clicking 'register' at the top of this page.

2

DIP submission

Once registration is complete, you are now able to submit your decision in principle to us. Products that are suitable to your criteria will be displayed on submission.

3

FMA submission

We will give you a call once we have reviewed your application. This can often help cover off any initial questions we may have and reduce the number of application requirements.

4

Decision making documents

Make sure you upload all decision-making documents at the point the FMA is submitted.

5

Valuation instruction

It is at this point in the process that you can control which instruction takes place.

6

Pre offer call

We always speak with the applicant prior to issuing an offer to them.

7

Offer Document

This is the point where you read and sign the offer document, and then contact your solicitor to progress to the next steps.

8

Completion

Once your application is approved and an offer is issued, from here your application is closed as complete

Resources

Our tool kit has all the information you need

Packaging

Find the right Pepper Money mortgage.

Downloads

Forms, product guides, and other useful documents.

Solicitor Panel

View our solicitor panel and details about our free legals remortgage.

Calculators

View our range of affordability calculators.

FAQs

Have a question about dealing with us at Pepper Money? Start here.

How we do it

Our latest service levels

Updated : November 30, 2021 3:15 am

What we’re working on

At Pepper Money, we believe in being accountable and transparent at every step. Our latest published service levels show how diligently we are processing applications on behalf of our customers.

Our call capacity (average)

9am
10am
11am
12pm
1pm
2pm
3pm
4pm
5pm

Referrals

Working on DIP referrals received on:

29th November

Messages

Responding to application portal broker messages received on:

29th November

Reviews

Reviewing offer assessment sent to our underwriters on:

29th November

Applications

Working on applications received on:

29th November

Valuations

Currently reviewing valuations received on:

29th November

Calls

Answering calls in less than (average speed):

< 1 minute(s)

What's next?

To discuss a case, or find out more about our products, call our experienced team.

Ready to submit? Log into the application portal to get started, or register if it’s your first case with Pepper Money.