Happy Holidays. Our Christmas Customer Service opening hours are: 19 – 23 December: 9am – 6pm  I  24 – 27 December: Office closed 

28 – 30 December: 9am – 6pm  31 December – 2 January: Office closed

Brokers/intermediaries please refer to our Broker portal for our Christmas servicing hours.

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We’ll help more of your customers find their place

It’s easy to say “no”. To look but not see. To close a door, not open one. At Pepper Money, we think differently. And we’re here to support you completely.

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Our team of friendly and knowledgable BDMs are on hand to discuss any potential situations.

We’re based in Cardiff and Uxbridge.

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Our customers think we are Excellent

with more than 600 customer reviews

Information

Mortgage Service Levels

Intermediary Mortgages

Working on DIP referrals received on:

27th January

Responding to application portal broker messages on:

27th January

Reviewing applications sent to our underwriters on:

27th January

Working on applications received on:

27th January

Currently reviewing valuations received on:

27th January

Answering calls in less than (average speed):

< 1 Minutes