Happy Holidays. Our Christmas Customer Service opening hours are: 19 – 23 December: 9am – 6pm  I  24 – 27 December: Office closed 

28 – 30 December: 9am – 6pm  31 December – 2 January: Office closed

Brokers/intermediaries please refer to our Broker portal for our Christmas servicing hours.

Get in touch

We’ll help more of your customers find their place

It’s easy to say “no”. To look but not see. To close a door, not open one. At Pepper Money, we think differently. And we’re here to support you completely.

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Our team of friendly and knowledgable BDMs are on hand to discuss any potential situations.

We’re based in Cardiff and Uxbridge.


Our customers think we are Excellent

with more than 600 customer reviews


Mortgage Service Levels

Intermediary Mortgages

Working on DIP referrals received on:

27th January

Responding to application portal broker messages on:

27th January

Reviewing applications sent to our underwriters on:

27th January

Working on applications received on:

27th January

Currently reviewing valuations received on:

27th January

Answering calls in less than (average speed):

< 1 Minutes