Service Levels
Service levels
Our latest service levels
Our latest Pepper Money service levels show how quickly we’re currently processing mortgage applications on behalf of our customers.
What we’re working on
April 23, 2024 11:04 am
Our call capacity (average)
9am
10am
11am
12pm
1pm
2pm
3pm
4pm
5pm
Referrals
Working on DIP referrals received on:
22nd April
Messages
Responding to application portal broker messages received on:
22nd April
Reviews
Reviewing offer assessment sent to our underwriters on:
22nd April
Applications
Working on applications received on:
22nd April
Valuations
Currently reviewing valuations received on:
22nd April
Calls
Answering calls in less than (average speed):
< 2 minute(s)
Excellent
