Mortgages

At Pepper Money, we understand that not everyone has a perfect credit history or receives income, in the same way, each month. We understand that unexpected life events and financial mistakes happen.

Our lending decisions aren’t solely based on a credit score. Our human approach to underwriting allows us to reach a fairer outcome for a broad range of customers.

We have the answers we often get asked by potential applicants, if you’re in the process of applying for a mortgage, or you have a mortgage with us, we have all you need to know.

Mortgages

At Pepper Money, we understand that not everyone has a perfect credit history or receives income, in the same way, each month. We understand that unexpected life events and financial mistakes happen.

Our lending decisions aren’t solely based on a credit score. Our human approach to underwriting allows us to reach a fairer outcome for a broad range of customers.

We have the answers we often get asked by potential applicants, if you’re in the process of applying for a mortgage, or you have a mortgage with us, we have all you need to know.

If you have a mortgage with Pepper Money, here are the answers to some frequently asked questions from our customers.

Information

Mortgage Service Levels

Intermediary Mortgages

Working on DIP referrals received on:

28th November

Responding to application portal broker messages on:

28th November

Reviewing applications sent to our underwriters on:

28th November

Working on applications received on:

28th November

Currently reviewing valuations received on:

28th November

Answering calls in less than (average speed):

< 1 Minutes