We champion people with a story to tell

At Pepper Money, we’re redefining lending norms, looking for a reason to offer to help, rather than refuse it. So if you or your client is looking for a mortgage lender with the expertise to make sensible lending decisions, look no further.

How we do it

Our latest service levels

Updated : October 22, 2021 4:35 pm

What we’re working on

At Pepper Money, we believe in being accountable and transparent at every step. Our latest published service levels show how diligently we are processing applications on behalf of our customers.

Our call capacity (average)

9am
10am
11am
12pm
1pm
2pm
3pm
4pm
5pm

Referrals

Working on DIP referrals received on:

22nd October

Messages

Responding to application portal broker messages received on:

22nd October

Reviews

Reviewing offer assessment sent to our underwriters on:

22nd October

Applications

Working on applications received on:

22nd October

Valuations

Currently reviewing valuations received on:

22nd October

Calls

Answering calls in less than (average speed):

< 1 minute(s)

Resources

Our tool kit has all the information you need

Packaging

Find the right Pepper Money mortgage.

Downloads

Forms, product guides, and other useful documents.

FAQs

Have a question about dealing with us at Pepper Money? Start here.

Solicitor Panel

View our solicitor panel and details about our free legals remortgage.

Calculators

View our range of affordability calculators.