Happy Holidays. Our Christmas Customer Service opening hours are: 19 – 23 December: 9am – 6pm  I  24 – 27 December: Office closed 

28 – 30 December: 9am – 6pm  31 December – 2 January: Office closed

Brokers/intermediaries please refer to our Broker portal for our Christmas servicing hours.

Pepper Money

Tariff of Fees and Charges

If our fees or charges increase, we will send you an

updated version of our Tariff in advance.

Fees are due and immediately payable at the time the service, action or event to which it relates occurs and (unless stated otherwise above). These fees and charges may be changed in the future in line with the terms and conditions of your Loan Agreement or Offer and Mortgage Deed (as permitted by applicable law)

First Charge Mortgage

You can download a copy of our latest first charge tariff of fees and charges below. Existing customers can call us on 03333 701 102 for more information. Please note that any overdue unpaid fees and charges will be added to your mortgage balance and will accrue interest.

First Charge: Tariff of fees and charges

Download

Second Charge Mortgage

You can download a copy of our latest second charge tariff of fees and charges below. Existing customers can call us on 03330 143 125 for more information.

Second Charge: Tariff of fees and charges

Download

Information

Mortgage Service Levels

Intermediary Mortgages

Working on DIP referrals received on:

27th January

Responding to application portal broker messages on:

27th January

Reviewing applications sent to our underwriters on:

27th January

Working on applications received on:

27th January

Currently reviewing valuations received on:

27th January

Answering calls in less than (average speed):

< 1 Minutes