For our broker partners

What we offer

Realising their ambitions. And yours

At Pepper Money, we exist to help you and your customers succeed. We look for opportunities to say yes, rather than reasons to say no.

We understand that brokers have a range of different needs – because your customers do, too. These clients may want to take the next step in their homeowning journey – or move on from a difficult financial situation. You want to give them the best service, in the most efficient and profitable ways.

We’re here to help you both fulfil your ambitions. By offering simple, inclusive products. By having a human approach to decision-making. By being easy to work with. And by providing specialist expertise you can rely on.

After all, when you keep an open mind and listen to people, everyone succeeds.

That’s Pepper Money.

Excellent

Our customers think we are Excellent

with more than 900 customer reviews

We help people succeed

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By offering simple, inclusive products

With broad criteria. Competitive pricing. And a positive lending attitude. When you put it all together, it means you’re able to help more of your customers.

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By being easy to work with

Enjoy direct access to a decision maker. Clear, timely communication. And smoother case management thanks to our online portals.

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By taking a human approach to decision-making

We consider people, not credit scores. So you get a fairer – and often more generous – lending decision.

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By providing specialist expertise you can rely on

You’ll hear it in the dedicated support you receive over the phone and see it in the way we handle your files.

Residential Mortgages

Our product range is structured around your customers most recent financial event including CCJs and defaults.

Buy To Let Mortgage Advisers expect no decrease in purchases after Stamp Duty Land Tax holiday ends - Pepper Money

Second Charge Mortgages

We will help you find the right second charge mortgage deal for your customer based on their individual circumstances.

First Homes Mortgages

First Homes is a government scheme that provides Hopeful Homeowners the option to purchase a new build home.

Pepper Money First Homes

Right to Buy Mortgages

We understand real-life happens and blips should not prevent ambitious Hopeful Homeowners from buying a home.

Help to Buy Mortgages

We're here to help your customers take their first steps on the property ladder with our Help to Buy range.

Shared Ownership Mortgages

Our Shared Ownership Mortgage products can help your customers to buy a share of a new build property.

Service levels

Our latest service levels

Our latest Pepper Money service levels show how quickly we’re currently processing mortgage applications on behalf of our customers. 

What we’re working on

March 3, 2024 11:02 pm

Our call capacity (average)

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Referrals

Working on DIP referrals received on:

1st March

Messages

Responding to application portal broker messages received on:​

1st March

Reviews

Reviewing offer assessment sent to our underwriters on:​

1st March

Applications

Working on applications received on:​

1st March

Valuations

Currently reviewing valuations received on:​

1st March

Calls

Answering calls in less than (average speed):​

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