ESG: Social

We have social impact at the heart of our strategy and plans at Pepper. We have a clear objective to make Pepper a fair and equitable place to work for our colleagues and to support the communities and causes that are important to us as a business. 

Our commitment to Diversity, Equity & Inclusion

Our Diversity, Equity & Inclusion committee was founded in 2021 and has gone from strength to strength over the last few years.

At Pepper Money, we recognise that our colleagues are our most valuable asset as a business. We empower our people to bring their authentic selves to work as only then can they achieve their full potential and contribute to our strategic objectives.

We value differences of all kinds and encourage our colleagues to educate each other to develop a deeper understanding of people that are different from us.

We have an ambitious strategy to continue championing Diversity, Equity & Inclusion of all kinds across our organisation to give all our colleagues a platform to be their best at work.

Wellbeing of our colleagues

Supporting wellbeing is an important part of Pepper Money’s culture. Our strategy is based on 5 pillars of well-being. This is supported by education events, dedicated wellbeingchampions, and employee assistance programs. 

Supporting our customers

Primary research to help with financial inclusion

We’ve invested significantly in primary research, which we’ve conducted in association with YouGov to educate ourselves and the mortgage market on the challenges facing consumers with credit blips.  

We’ve also incorporated a range of topical questions that have helped us and brokers stay on the pulse of consumer sentiment of key issues such as the mental health impacts of debt, the impact of the COVID-19 pandemic on finances, and self-employed attitudes towards mortgages. 

In conducting this research, we’ve helped uncover trends, and break down misconceptions surrounding previous financial difficulty and its impact on consumers in getting a mortgage. We believe that this research is critical in helping champion financial inclusion in ensuring that everyone has access to the information they need to take the next step on their financial journeys without the fear of judgment or exclusion. 

Find out more about our Specialist Lending Study and Adverse Credit Studies. 

Products & services structured to support those in need

We’ve designed how we operate as a lender carefully to give customers who may have previously have felt excluded a chance.  

We do this by putting people at the heart of the decisions we make. Rather than relying on credit scores, we aim to gain as much information about an application with the help of our broker partners to see the story behind the numbers.  

A previous financial misstep can be just that. We understand that life doesn’t travel in a linear path. Our customers have gotten past their challenges and are now back on their feet and in a position to move ahead with their mortgage. 

An important part of supporting those in need are our products. By being innovative and flexible in our approach our people who are empowered to make fairer lending decisions. From offering a range of products for hopeful homeowners looking to get up on the ladder to giving an opportunity those in society that may have previously experienced a default or CCJ, we’re always looking for new ways to support those in need. 

Find out more about our products.

Our fundraising efforts

Our Charity of the Year

£ 0

(Raised so far)

Cancer Research UK was selected by our colleagues as our Charity of the Year for 2023. Throughout the year, we’ll be fundraising for this incredibly important cause by partaking in events and initiatives with our colleagues. 

Matched Fundraising

We empower our colleagues to fundraise for charities that are close to their hearts, and when they do so, Pepper Money match their donations received to recognise these achievements. 

Some recent examples include:

  • Movember challenge – colleague ran 60 miles during the month – raised £491 (which was then matched) 
  • Strictly Top Dancer 2022 – colleague was part of a team of 8 who raised money for the Breast Centre Appeal – £286 raised (which was then matched) 
  • Cardiff Half Marathon – ran for The Stroke Association – £935 raised (which was then matched) 

Supporting local organisations

Richmond Rugby Club 


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