WHAT WE'RE WORKING ON
Our latest service levels
Our latest Pepper Money service levels show how quickly we're currently processing mortgage applications on behalf of our customers.
September 6, 2026 6:35 am
Our call capacity (average)
9am - 11am
12pm - 3pm
4pm - 5pm
Referrals
Working on DIP referrals received on:
4th September
Applications
Working on applications received on:
4th September
Messages
Responding to application portal broker messages received on:
4th September
Valuations
Currently reviewing valuations received on:
4th September
Reviews
Reviewing offer assessment sent to our underwriters on:
4th September
Calls
Answering calls in less than (average speed):
< 2 minutes