Our latest service levels
Our latest Pepper Money service levels show how quickly we’re currently processing mortgage applications on behalf of our customers.
What we’re working on
Our call capacity (average)
Referrals
Working on DIP referrals received on:
Messages
Responding to application portal broker messages received on:
Reviews
Reviewing offer assessment sent to our underwriters on:
Applications
Working on applications received on:
Valuations
Currently reviewing valuations received on:
Calls
Answering calls in less than (average speed):