Service Levels
WHAT WE'RE WORKING ON
Our latest service levels
Our latest Pepper Money service levels show how quickly we're currently processing mortgage applications on behalf of our customers.
May 28, 2026 4:20 pm
Our call capacity (average)
9am - 11am
12pm - 3pm
4pm - 5pm
Referrals
Working on DIP referrals received on:
28th May
Applications
Working on applications received on:
27th May
Messages
Responding to application portal broker messages received on:
27th May
Valuations
Currently reviewing valuations received on:
27th May
Reviews
Reviewing offer assessment sent to our underwriters on:
27th May
Calls
Answering calls in less than (average speed):
< 2 minutes