Service Levels

Service levels

Our latest service levels

Our latest Pepper Money service levels show how quickly we’re currently processing mortgage applications on behalf of our customers. 

What we’re working on

March 3, 2024 3:22 pm

Our call capacity (average)

9am
10am
11am
12pm
1pm
2pm
3pm
4pm
5pm

Referrals

Working on DIP referrals received on:

1st March

Messages

Responding to application portal broker messages received on:​

1st March

Reviews

Reviewing offer assessment sent to our underwriters on:​

1st March

Applications

Working on applications received on:​

1st March

Valuations

Currently reviewing valuations received on:​

1st March

Calls

Answering calls in less than (average speed):​

< 1 minute(s)

Excellent

Trustpilot

Our customers think we are Excellent

with more than 900 customer reviews