Service Levels
WHAT WE'RE WORKING ON
Our latest service levels
Our latest Pepper Money service levels show how quickly we're currently processing mortgage applications on behalf of our customers.
June 17, 2026 8:36 pm
Our call capacity (average)
9am - 11am
12pm - 3pm
4pm - 5pm
Referrals
Working on DIP referrals received on:
16th June
Applications
Working on applications received on:
16th June
Messages
Responding to application portal broker messages received on:
16th June
Valuations
Currently reviewing valuations received on:
16th June
Reviews
Reviewing offer assessment sent to our underwriters on:
16th June
Calls
Answering calls in less than (average speed):
< 2 minutes