WHAT WE'RE WORKING ON
Our latest service levels
Our latest Pepper Money service levels show how quickly we're currently processing mortgage applications on behalf of our customers.
October 16, 2026 2:14 pm
Our call capacity (average)
9am - 11am
12pm - 3pm
4pm - 5pm
Referrals
Working on DIP referrals received on: 16th October
Applications
Working on applications received on: 15th October
Messages
Responding to application portal broker messages received on: 16th October
Valuations
Currently reviewing valuations received on: 15th October
Reviews
Reviewing offer assessment sent to our underwriters on: 16th October
Calls
Answering calls in less than (average speed): < 2 minutes