Service Levels

Service levels

Our latest service levels

Our latest Pepper Money service levels show how quickly we’re currently processing mortgage applications on behalf of our customers. 

What we’re working on

June 19, 2024 5:38 am

Our call capacity (average)

9am
9am
10am
10am
11am
11am
12pm
12pm
1pm
1pm
2pm
2pm
3pm
3pm
4pm
4pm
5pm
5pm

Referrals

Working on DIP referrals received on:

18th June

Messages

Responding to application portal broker messages received on:​

18th June

Reviews

Reviewing offer assessment sent to our underwriters on:​

18th June

Applications

Working on applications received on:​

18th June

Valuations

Currently reviewing valuations received on:​

18th June

Calls

Answering calls in less than (average speed):​

< 2 minute(s)