Happy Holidays. Our Christmas Customer Service opening hours are: 19 – 23 December: 9am – 6pm  I  24 – 27 December: Office closed 

28 – 30 December: 9am – 6pm  31 December – 2 January: Office closed

Brokers/intermediaries please refer to our Broker portal for our Christmas servicing hours.

Pepper money

Welcome
to Pepper Money

Whether you are new to us, an existing customer or one of our valued intermediary partners we’ve recently been through a period of change. Read down to find out what we do and how we can help you.

Who we are

A human approach to underwriting

It’s easy for some lenders to say ‘no’. To look but not see. To close a door, not open one. At Pepper Money, we think differently. And we’re here to support you completely.

Part of the global Pepper Group, Pepper Money is an award-winning UK-based specialist lender who takes a human approach to underwriting. Our customers range from; first-time buyers, buy-to-let investors, those looking to remortgage, or those looking to borrow additional funds secured against their existing property.

All our mortgages are available via intermediaries, alternatively, we can arrange Second Charge products directly via one of our fully qualified advisers.

Looking for a Homeowner Loan?

Whether you’re restructuring your finances, upgrading your home to dream status, or tying the knot in style; we’ve helped customers with over £1.8bn worth of homeowner loans since 2014.

Homeowner Loans

Pepper Money offer tailored fixed, discounted and variable rate homeowner loan products. 

We offer a range of homeowner loans that can be applied for by speaking directly to one of our fully qualified mortgage advisors.

Mortgages

At Pepper Money, we understand that not everyone has a perfect credit history or receives income, in the same way, each month.

Through our broker partners, we provide mortgages to first-time buyers, home movers, and landlords who are overlooked by high street lenders.

Intermediary Mortgages

At Pepper Money, we’re redefining lending norms, looking for a reason to offer to help, rather than refuse it.

We take a human approach to underwriting. By designing products that are easy to understand we can help you place your specialist cases.

Second Charge - Intermediary

Our dedicated team work with a range of approved specialist partners to offer second charge mortgages to customers. 

We aim to provide you with second charge mortgage products that meet your client’s individual and personal circumstances.

Excellent

Our customers think we are Excellent

with more than 600 customer reviews

Information

Mortgage Service Levels

Intermediary Mortgages

Working on DIP referrals received on:

27th January

Responding to application portal broker messages on:

27th January

Reviewing applications sent to our underwriters on:

27th January

Working on applications received on:

27th January

Currently reviewing valuations received on:

27th January

Answering calls in less than (average speed):

< 1 Minutes