We champion people with a story to tell

At Pepper Money, we’re redefining lending norms, looking for a reason to offer to help, rather than refuse it. So if either you or your customer are looking for a mortgage lender with the expertise to make sensible lending decisions, look no further.

What we offer

A human approach to underwriting

We understand that not all people with a less than perfect credit history are still in financial difficulty.
Unexpected life events and financial mistakes happen.

If your customer’s back on track with finances and able to meet mortgage repayments, we don’t believe past events should stop them from being considered for a mortgage. We take a more human approach to underwriting, to build a truer picture and reach a fairer outcome. By working with Pepper Money, you’ll benefit from a simple and inclusive product range. Our mortgage products are easy to understand and match your customers’ individual needs.

What we do

What do you get from Pepper Money?

Simple and inclusive product range

Simply presented and completely transparent, our mortgage range is easy to understand and match to your customers’ individual needs.

Human underwriting

We don’t use credit scoring or tick box forms. Our more human approach to underwriting means people make decisions about people.

A lender that’s easy to work with

We aim to make doing business with us as straightforward as possible. That means direct access to your named underwriter, clear, timely communication and best-in-class support.

Specialist expertise

Working exclusively with brokers and intermediaries, and on cases that don’t find a fit with high street lenders.

trust-pilot-full

We rank as Excellent ,

with 163 customer reviews ,

and we score 4.7 out of 5!

How we do it

Our latest service levels

Updated : October 22, 2021 5:06 pm

What we’re working on

At Pepper Money, we believe in being accountable and transparent at every step. Our latest published service levels show how diligently we are processing applications on behalf of our customers.

Our call capacity (average)

9am
10am
11am
12pm
1pm
2pm
3pm
4pm
5pm

Referrals

Working on DIP referrals received on:

22nd October

Messages

Responding to application portal broker messages received on:

22nd October

Reviews

Reviewing offer assessment sent to our underwriters on:

22nd October

Applications

Working on applications received on:

22nd October

Valuations

Currently reviewing valuations received on:

22nd October

Calls

Answering calls in less than (average speed):

< 1 minute(s)

Latest news and insights

Keep up to date with our latest mortgages guides and insight news

Digital is becoming more crucial than ever in the mortgage industry
Stamp Duty holiday is ending, but purchase business will stay strong
Pepper Money completes largest securitisation
Pepper Money launches Cashback Products

Resources

Our tool kit has all the information you need

Packaging

Find the right Pepper Money mortgage.

Downloads

Forms, product guides, and other useful documents.

FAQs

Have a question about dealing with us at Pepper Money? Start here.

Solicitor Panel

View our solicitor panel and details about our free legals remortgage.

Calculators

View our range of affordability calculators.

Who we do it for

Customer stories

What's next?

To discuss a case, or find out more about our products, call our experienced team.

Ready to submit? Log into the application portal to get started, or register if it’s your first case with Pepper Money.