We champion people with a story to tell
At Pepper Money, we’re redefining lending norms, looking for a reason to offer to help, rather than refuse it. So if either you or your customer are looking for a mortgage lender with the expertise to make sensible lending decisions, look no further.
What we offer
A human approach to underwriting
We understand that not all people with a less than perfect credit history are still in financial difficulty. Unexpected life events and financial mistakes happen. If your customer’s back on track with finances and able to meet mortgage repayments, we don’t believe past events should stop them from being considered for a mortgage. We take a more human approach to underwriting, to build a truer picture and reach a fairer outcome. By working with Pepper Money, you’ll benefit from a simple and inclusive product range. Our mortgage products are easy to understand and match your customers’ individual needs.
What we do
What do you get from Pepper Money?
Simple and inclusive product range
Simply presented and completely transparent, our mortgage range is easy to understand and match to your customers’ individual needs.
Human underwriting
We don’t use credit scoring or tick box forms. Our more human approach to underwriting means people make decisions about people.
A lender that’s easy to work with
We aim to make doing business with us as straightforward as possible. That means direct access to your named underwriter, clear, timely communication and best-in-class support.
Specialist expertise
Working exclusively with brokers and intermediaries, and on cases that don’t find a fit with high street lenders.
We rank as Excellent ,
with 158 customer reviews ,
and we score 4.7 out of 5!
How we do it
Our latest service levels
Updated : September 22, 2021 8:42 pm
What we’re working on
At Pepper Money, we believe in being accountable and transparent at every step. Our latest published service levels show how diligently we are processing applications on behalf of our customers.
Our call capacity (average)
Resources
Our tool kit has all the information you need
Documents
Find the right Pepper Money mortgage.
Packaging
Find the right Pepper Money mortgage.
Downloads
Forms, product guides, and other useful documents.
FAQs
Have a question about dealing with us at Pepper Money? Start here.
Solicitor Panel
View our solicitor panel and details about our free legals remortgage.
Calculators
View our range of affordability calculators.
Latest news and insights
Keep up to date with our latest mortgages guides and insight news
Who we do it for
Customer stories
What's next?
To discuss a case, or find out more about our products, call our experienced team.
Ready to submit? Log into the application portal to get started, or register if it’s your first case with Pepper Money.
