Pepper money

Welcome to the new Pepper Money

Whether you are new to us, an existing customer or one of our valued intermediary partners we’ve recently been through a period of change. Read down to find out what we do and how we can help you.

Who we are

A human approach to underwriting

It’s easy for some lenders to say ‘no’. To look but not see. To close a door, not open one. At Pepper Money, we think differently. And we’re here to support you completely.

As of the 24th January 2022, Pepper Money completed its integration with Optimum Credit, expanding its operations to offer Second Charge mortgage products under the Pepper Money brand.

Part of the global Pepper Group, Pepper Money is an award-winning UK-based specialist lender who takes a human approach to underwriting. Our customers range from; first-time buyers, buy-to-let investors, those looking to remortgage, or those looking to borrow additional funds secured against their existing property.

All our mortgages are available via intermediaries, alternatively, we can arrange Second Charge products directly via one of our fully qualified advisers.

Do you have questions?

Rest assured that this integration will not impact the way we manage applications or the service our customers and brokers have come to expect, further information on how this change may impact you can be found below

Homeowner Loans

Pepper Money offer competitive fixed, discounted and variable rate homeowner loan products. 

We offer a range of homeowner loans that can be applied for by speaking directly to one of our fully qualified mortgage advisors.

Mortgages

At Pepper Money, we understand that not everyone has a perfect credit history or receives income, in the same way, each month.

Through our broker partners, we provide mortgages to first-time buyers, home movers, and landlords who are overlooked by high street lenders.

First Charge - Intermediary

At Pepper Money, we’re redefining lending norms, looking for a reason to offer to help, rather than refuse it.

We take a human approach to underwriting. By designing products that are easy to understand we can help you place your specialist cases.

Second Charge - Intermediary

Our dedicated team work with a range of approved specialist partners to offer second charge mortgages to customers. 

We aim to provide you with second charge mortgage products that meet your client’s individual and personal circumstances.

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Our recent integration

Rest assured that this integration will not impact the way we manage applications or the service our customers and brokers have come to expect, further information on how this change may impact you can be found below:

New Customers:

There will be no change to existing application numbers.

Changes to interest rates may arise if there are changes to the criteria of your application, such as a change to the loan amount or property valuation. In these instances, any subsequent differences to interest rates will be clearly communicated to you.

No, customers’ applications will be processed as normal, and you will not be required to re-apply. 

There will be no changes to the application process and the duration of processing applications will not be impacted.

Existing Customers:

Following our recent integration with Optimum Credit Limited, the re-named organisation that now provides both First and Second Charge mortgages is UK Mortgage Lending Limited, trading as Pepper Money. Customers will see no impact and will continue to receive the same great mortgages with the same great service from our re-named organisation.

Pepper Money Limited will continue alongside the new combined organisation as part of the wider Pepper Group, and over time we will move the mortgages our customers have with Pepper Money Limited to UK Mortgage Lending Limited. Customers are not required to do anything, and we will write to those affected near the time to explain the administrative change.

Pepper Money Limited will continue alongside the new combined organisation as part of the wider Pepper Group. As your mortgage was originated before the merger, for now Pepper Money Limited remains the legal and regulated entity that provides that mortgage. Over time we will move your mortgage with Pepper Money Limited to UK Mortgage Lending Limited, we will write to you near the time to explain the administrative change. You will not be required to do anything and will continue to receive the same great service you have always received.

There will be no change to existing first or second charge loan numbers.

Your mortgage interest rates will remain the same unless a rate change takes place, in which case we will notify you in line with your current mortgage Terms & Conditions. 

No, you will not be required to change or alter your direct debit.

For first-charge customers, Pepper Money will continue to appear on your bank statements and for second-charge customers, the name on your statement will change to Pepper Money.

First and Second Charge Intermediaries:

Following our recent integration with Optimum Credit Limited, the re-named organisation that now provides both First and Second Charge mortgages is UK Mortgage Lending Limited, trading as Pepper Money. Customers will see no impact and will continue to receive the same great mortgages with the same great service from our re-named organisation.

Pepper Money Limited will continue alongside the new combined organisation as part of the wider Pepper Group, and over time we will move the mortgages our customers have with Pepper Money Limited to UK Mortgage Lending Limited. Customers are not required to do anything, and we will write to those affected near the time to explain the administrative change.

There will be no change to existing application or loan numbers.

Your customers’ mortgage interest rates will remain the same unless a rate change takes place, in which case we will notify them in line with their current mortgage Terms & Conditions. 

Changes to their interest rates may also arise if there are changes to the criteria of your customers’ application, such as a change to the loan amount or property valuation. In these instances, any subsequent differences to interest rates will be clearly communicated to yourself as their appointed intermediary. 

No, customers’ applications will be processed as normal, and they will not be required to re-apply. 

There will be no changes to the application process and the duration of processing applications will not be impacted.

No, none of our customers will be required to change or alter their direct debit

For first-charge customers Pepper Money will continue to appear on their bank statements and for second-charge customers the name on their statement will change to Pepper Money.

In the immediate future, our first charge and second charge mortgage process and application systems will remain separate. Therefore, brokers will be required to register respectively to submit an application.

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Pepper money

Information

First Charge Service Levels

Intermediary - First Charge

Working on DIP referrals received on:

24th January

Responding to application portal broker messages on:

24th January

Reviewing applications sent to our underwriters on:

24th January

Working on applications received on:

24th January

Currently reviewing valuations received on:

24th January

Answering calls in less than (average speed):

< 1 Minutes