Pepper Money

Our Service Levels

At Pepper Money. we believe in being accountable and transparent at every step. 

Service levels

Our latest service levels

Our latest Pepper Money service levels show how quickly we’re currently processing first charge applications on behalf of our customers.

What we’re working on

May 28, 2022 5:43 pm

Our call capacity (average)

9am
10am
11am
12pm
1pm
2pm
3pm
4pm
5pm

Referrals

Working on DIP referrals received on:

27th May

Messages

Responding to application portal broker messages received on:

27th May

Reviews

Reviewing offer assessment sent to our underwriters on:

27th May

Applications

Working on applications received on:

27th May

Valuations

Currently reviewing valuations received on:

27th May

Calls

Answering calls in less than (average speed):

< 1 minute(s)

Excellent

Our customers think we are Excellent

with 401 customer reviews,

and we score 4.6 out of 5!

Need help with your first charge case?

To discuss a case, or find out more about our products, call our experienced team. Ready to submit? Log into the application portal to get started, or register if it’s your first case with Pepper Money.

For Intermediary use only

About Pepper Money

Pepper Money is the brand name used globally by all Pepper Group companies to market consumer finance products. In the UK, Pepper Money offers a range of residential, buy to let, and second charge mortgages to borrowers.

Pepper Money is part of the Pepper Group, a diversified, global financial services business, whose senior management team is some of the most experienced in the UK mortgage industry having built a long-lasting reputation for creating innovative, flexible home loan products and services.

Pepper money

UK Mortgage Lending Ltd (UKMLL) t/a Pepper Money is authorised and regulated by the Financial Conduct Authority (FCA) under registration number 710410 as a provider of regulated mortgages. The FCA does not regulate our Buy to Let mortgages. UKMLL is a member of the Finance and Leasing Association and follows its Lending Code as a provider of second charge regulated mortgages. Registered Office: 4 Capital Quarter, Tyndall Street, Cardiff, CF10 4BZ. Registered in England and Wales under Company Number 08698121.

Information

First Charge Service Levels

Intermediary - First Charge

Working on DIP referrals received on:

27th May

Responding to application portal broker messages on:

27th May

Reviewing applications sent to our underwriters on:

27th May

Working on applications received on:

27th May

Currently reviewing valuations received on:

27th May

Answering calls in less than (average speed):

< 1 Minutes
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