Pepper Money

Our Service Levels

At Pepper Money. we believe in being accountable and transparent at every step. 

Service levels

Our latest service levels

Our latest Pepper Money service levels show how quickly we’re currently processing mortgage applications on behalf of our customers.

What we’re working on

September 30, 2022 7:04 pm

Our call capacity (average)

9am
10am
11am
12pm
1pm
2pm
3pm
4pm
5pm

Referrals

Working on DIP referrals received on:

30th September

Messages

Responding to application portal broker messages received on:

30th September

Reviews

Reviewing offer assessment sent to our underwriters on:

29th September

Applications

Working on applications received on:

30th September

Valuations

Currently reviewing valuations received on:

30th September

Calls

Answering calls in less than (average speed):

< 1 minute(s)

Excellent

Our customers think we are Excellent

with more than 500 customer reviews

Need help with your mortgage case?

To discuss a case, or find out more about our products, call our experienced team. Ready to submit? Log into the application portal to get started, or register if it’s your first case with Pepper Money.

Information

Mortgage Service Levels

Intermediary Mortgages

Working on DIP referrals received on:

30th September

Responding to application portal broker messages on:

30th September

Reviewing applications sent to our underwriters on:

29th September

Working on applications received on:

30th September

Currently reviewing valuations received on:

30th September

Answering calls in less than (average speed):

< 1 Minutes