Downloads

Find all the material you need for your next specialist application

Forms, product guides, and other useful documents

Name
Date
Format
Residential criteria guide
This contains all the criteria related to our Residential range.
08/04/2021
PDF
Download
Residential product guide
This contains all the information about our Residential range.
19/07/2021
PDF
Download
Name
Date
Format
Download
Limited Company Buy to Let Criteria Guide
This contains all the criteria related to our Limited Company Buy to Let range.
08/04/2021
PDF
Download
Limited Company Buy to Let Product Guide
This contains all the information about our Limited Company Buy to Let range
19/07/2021
PDF
Download
Buy to Let Criteria Guide
This contains all the criteria related to our Buy to Let range.
08/04/2021
PDF
Download
Buy to Let product guide
This contains all the information about our Buy to Let range.
19/07/2021
PDF
Download
Name
Date
Format
Download
Packaging guide
We have compiled a steps and tips to ensure you have all the information you need to submit business to us quickly and efficiently.
18/08/2020
PDF
Download
Application details
This document can be used to capture your client’s details before entering the case on to our application portal. Please don’t upload this form as part of any applications.
02/01/2020
PDF
Download
Tariff of charges
This document details all the fees and charges your clients may incur.
20/07/2021
PDF
Download
Application portal guide
This guide will help you navigate around and submit a case on our new application portal.
14/07/2019
PDF
Download
Application form declaration
Please use this document if you need your client(s) to sign a declaration before you submit an application. In all other situations use the personalised declaration that’s provided once an application is submitted on our application portal.
23/04/2019
PDF
Download
Confirmation of gifted deposit
This template can be used if your client is receiving a gifted deposit to assist in the purchase of a property.
13/06/2019
PDF
Download
Broker declaration
This document is to be signed by the intermediary who provided the advice to the applicants.
23/04/2019
PDF
Download
Direct debit mandate
Supplement to the main application form – for applicants looking to set up a direct debit.
13/06/2019
PDF
Download
Policy on income
Details of accepted forms of income.
13/06/2019
PDF
Download
Credit Reference Agency Information Notice (CRAIN)
This document describes how the three main credit reference agencies Callcredit, Equifax and Experian, each use and share personal data.
18/08/2020
PDF
Download
DMP supplementary information sheet
You’ll need to fill in this form and upload it to our application portal for any applications where your client is in an active Debt Management Plan.
13/06/2019
PDF
Download
Pepper Money Terms of Business Intermediaries
Please read these Intermediary Terms carefully. By using the Pepper Online Application System and/or submitting Applications to us, you agree to be legally bound by these Intermediary Terms.
11/06/2019
PDF
Download
Name
Date
Format
Download
Portfolio summary
This document can be used to capture the property details of your portfolio landlord clients before entering the case on to our application portal.
21/01/2020
PDF
Download
Mortgage budget planner
This planner will help calculate how much your client can afford to pay based on their budget.
20/03/2020
PDF
Download

How we do it

Our latest service levels

Updated : October 22, 2021 5:38 pm

What we’re working on

At Pepper Money, we believe in being accountable and transparent at every step. Our latest published service levels show how diligently we are processing applications on behalf of our customers.

Our call capacity (average)

9am
10am
11am
12pm
1pm
2pm
3pm
4pm
5pm

Referrals

Working on DIP referrals received on:

22nd October

Messages

Responding to application portal broker messages received on:

22nd October

Reviews

Reviewing offer assessment sent to our underwriters on:

22nd October

Applications

Working on applications received on:

22nd October

Valuations

Currently reviewing valuations received on:

22nd October

Calls

Answering calls in less than (average speed):

< 1 minute(s)

What's next?

To discuss a case, or find out more about our products, call our experienced team.

Ready to submit? Log into the application portal to get started, or register if it’s your first case with Pepper Money.