FAQ's

General questions for applications in progress

Are you in the process of getting a mortgage with us? Here are the answers to some questions we often get asked

We’re a UK mortgage lender, backed by a global financial institution. We help people who may have been knocked back by high street lenders or are getting back on their feet financially.

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Residential and Buy to Let mortgages

We’re a UK mortgage lender, backed by a global financial institution. We help people who may have been knocked back by high street lenders or are getting back on their feet financially.

If you want to apply for a mortgage and your situation involves any of these things, we may be able to help:

  • Previous financial difficulties
  • Complex income
  • Self-employment
  • Limited credit history

A number of things can affect how long it takes to get a mortgage with us. In some cases, it’s possible to get a mortgage in about the same time you would with any high street lender. In others, we may need you to find more documents or information.

We understand it can take a while to dig these out – we hope you’ll understand it also takes us time to process them manually, review your case, and come back to you.

Because we help people in less straightforward situations, there are times where we’ll need to see documents you may not have to hand. To speed up the process, please try and get any extra documents we ask for to your adviser as soon as you can.

When we receive them from your adviser, we review them in as fair a way as possible. There may be a short delay before we can respond. 

We take our role as a responsible lender seriously. When we look at lending someone money to buy a property, we gather all the information we need to be as sure as we can that they are able to repay the mortgage. The last thing we want is for you to get into financial difficulty. This has several consequences that could ultimately lead to your home being repossessed.

To find out about our fees, you can download our Tariff of Charges here.

Credit reports are provided by credit reference companies like Experian, Equifax, and CallCredit. If you want to look at your credit report, you can go through one of these companies. If something on it looks wrong, get in touch with the company who provided your report, and they’ll help with what to do next.

Note: When we consider your application we check your Equifax credit report, so it may be worth getting your adviser to check this before making your application.

For the fullest answer to this question, please check our privacy policy.

This explains:

  • Who we are
  • How and why we collect, use, and share your information
  • Your rights regarding your information
  • How to contact us
  • Who to contact if you have a complaint

For the fullest answer to this question, please check our privacy policy.

This explains:

  • Who we are
  • How and why we collect, use, and share your information
  • Your rights regarding your information
  • How to contact us
  • Who to contact if you have a complaint

The LMR or the Lender Managed Rate is a variable rate of interest which we set. We may use this as the reference for setting the variable interest rate we switch the mortgage to at the end of the initial product fixed rate period. More information can be found on our interest rates page.

Find a Mortgage Broker

Our products are only available through mortgage advisors. Find a mortgage broker that we recommend today.

Think carefully before securing other debts against your home. Your home may be repossessed if you do not keep up repayments on a mortgage or any other debt secured on it.

About Pepper Money

Pepper Money is the brand name used globally by all Pepper Group companies to market consumer finance products. In the UK, Pepper Money offers a range of residential, buy to let, and second charge mortgages to borrowers.

Pepper Money is part of the Pepper Group, a diversified, global financial services business, whose senior management team is some of the most experienced in the UK mortgage industry having built a long-lasting reputation for creating innovative, flexible home loan products and services. 

Pepper money

UK Mortgage Lending Ltd (UKMLL) t/a Pepper Money is authorised and regulated by the Financial Conduct Authority (FCA) under registration number 710410 as a provider of regulated mortgages. The FCA does not regulate our Buy to Let mortgages. UKMLL is a member of the Finance and Leasing Association and follows its Lending Code as a provider of second charge regulated mortgages. Registered Office: 4 Capital Quarter, Tyndall Street, Cardiff, CF10 4BZ. Registered in England and Wales under Company Number 08698121.

Pepper Money Limited t/a Pepper Money is authorised and regulated by the Financial Conduct Authority under Firm Registration Number 811609 as a provider of regulated mortgages. The FCA does not regulate our Buy to Let mortgages. Registered Office: Harman House, 1 George Street, Uxbridge, London UB8 1QQ. Registered in England and Wales under Company Number 11279253. Calls may be monitored or recorded for training, compliance and evidential purposes.

Information

First Charge Service Levels

Intermediary - First Charge

Working on DIP referrals received on:

27th May

Responding to application portal broker messages on:

27th May

Reviewing applications sent to our underwriters on:

27th May

Working on applications received on:

27th May

Currently reviewing valuations received on:

27th May

Answering calls in less than (average speed):

< 1 Minutes
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