Pepper Money
As part of our plan to deliver a better experience for brokers using us for the first time, we have mapped out the key actions in our process. We have introduced a refined process flow on our revamped website, which offers brokers useful tips and information on submitting business.
The first step in the process is to register for a broker account with Pepper Money. You can do this by clicking 'register' at the top of this page.
Once registration is complete, you are now able to submit your decision in principle to us. Products that are suitable to your criteria will be displayed on submission.
We will give you a call once we have reviewed your application. This can often help cover off any initial questions we may have and reduce the number of application requirements.
Make sure you upload all decision-making documents at the point the FMA is submitted.
It is at this point in the process that you can control which instruction takes place.
We always speak with the applicant prior to issuing an offer to them.
This is the point where you read and sign the offer document, and then contact your solicitor to progress to the next steps.
Once your application is approved and an offer is issued, from here your application is closed as complete
To offer more choice you can either use a member of our conveyancing panel or if your applicant has a specific solicitor they wish to use they can take the separate representation route.
If your client has their own solicitor they would like to use, we will select a solicitor that will work on behalf of Pepper Money.
Once an application has been reviewed by the case owner, we allow the you to control the instruction.
If you need to change your password, you can do this via the online portal.
Resources
Service levels
Our latest service levels
Our latest Pepper Money service levels show how quickly we’re currently processing mortgage applications on behalf of our customers.
What we’re working on
Referrals
Working on DIP referrals received on:
Messages
Responding to application portal broker messages received on:
Reviews
Reviewing offer assessment sent to our underwriters on:
Applications
Working on applications received on:
Valuations
Currently reviewing valuations received on:
Calls
Answering calls in less than (average speed):
To discuss a case, or find out more about our products, call our experienced team. Ready to submit? Log into the application portal to get started, or register if it’s your first case with Pepper Money.
For Intermediary use only
About Pepper Money
Pepper Money is the brand name used globally by all Pepper Group companies to market consumer finance products. In the UK, Pepper Money offers a range of residential, buy to let, and second charge mortgages to borrowers.
Pepper Money is part of the Pepper Group, a diversified, global financial services business, whose senior management team is some of the most experienced in the UK mortgage industry having built a long-lasting reputation for creating innovative, flexible home loan products and services.
Latest news
UK Mortgage Lending Ltd (UKMLL) t/a Pepper Money is authorised and regulated by the Financial Conduct Authority (FCA) under registration number 710410 as a provider of regulated mortgages. The FCA does not regulate our Buy to Let mortgages. UKMLL is a member of the Finance and Leasing Association and follows its Lending Code as a provider of second charge regulated mortgages. Registered Office: 4 Capital Quarter, Tyndall Street, Cardiff, CF10 4BZ. Registered in England and Wales under Company Number 08698121.
Working on DIP referrals received on:
Responding to application portal broker messages on:
Reviewing applications sent to our underwriters on:
Working on applications received on:
Currently reviewing valuations received on:
Answering calls in less than (average speed):
