The ways we may contact you
It’s really important that you check that any messages, emails or calls that you receive from us are genuine.
This page has information on how we may contact you. Plus the telephone numbers and email addresses we use regularly to do so.
The channels we may use
We may contact customers via SMS, WhatsApp, RCS (Rich Communication Services advanced) enabling 2-way multi-media communication and by telephone, letter, and e-mail.
Our multi-media messages will come from verified sources and are designed to make it easier for you to manage your account or get support quickly.
If you’ve received a message and want to confirm it’s genuine, you can check the sender details below or contact our support team. We’ll never ask for sensitive information like passwords or payment details via these channels.
Our sender details
Below are the different ways we contact our customers and what you will see in terms of telephone numbers and email addresses
All incoming calls from Pepper Money display either our caller ID: Pepper Money or +44 (0) 3333 701 102
SMS from us will either display Pepper Money or come from one of the following numbers:
General Services: +44 (0) 7418 371 605
Outstanding Payments: +44 (0) 7361 589 501
or +44 (0) 7897 028 126
or +44 (0) 7491 170170
Emails to our customers are sent from [email protected]
Have any further questions?
You can call us at 03333 701 102 9 am to 6 pm, Monday to Friday. Or email us at [email protected] where one of our friendly team will be able to help.