A little
extra flex
Give more of your customers the mortgage they deserve with Pepper Flex.
We’re saying ‘yes’ to more customers just outside of our standard criteria. And we’re doing it without raising rates or adding product-range clutter. We adjust the completion fee to fairly reflect the additional flexibility required. It means more people can access a competitive mortgage instead of higher interest for the life of the loan.
How Pepper Flex works
Built into the usual DIP journey
Flex is applied within our existing system at DIP stage.
There are no new product tiers, codes, or screens.
Activates only when needed
If a case meets our standard requirement it’s processed as normal. Flex only steps in when the case would otherwise decline.
One transparent and proportionate fee*
When Flex activates, we add a slightly higher completion fee that scales with the customer’s risk profile.
Original product and rate
Everything else stays the same. The product tier, interest rate, and process are completely unaffected.
* The total completion fee is based on: the original completion fee for the selected product, plus the “Flex” fee. The “Flex” fee is calculated as a percentage uplift based on the level of flexibility needed and can be impacted by loan size. The additional “Flex” fee ranges from a minimum fee of £1,000 to a maximum fee of £2500. The vast majority of applications will carry an additional flex fee of £1,000.
Who it helps
Pepper Flex opens up our products to a broader range of customers, including:
Customers who’ve started a new job or in their probationary period
Those who are married but applying on a sole basis
Applicants who’ve missed a payment on a fixed-term unsecured credit agreement in the last 6 months. Max 85% LTV
People who’ve settled a payday loan within the last 12 months can be considered.
Pepper Flex explained
Calculate Flex Fee
How Pepper Flex works
- Built into the usual DIP journey
Flex is applied within our existing system at DIP stage. There are no new product tiers, codes, or screens. - Activates only when needed
If a case meets our standard requirement it’s processed as normal. Flex only steps in when the case would otherwise decline. - One transparent and proportionate fee*
When Flex activates, we add a slightly higher completion fee that scales with the customer’s risk profile. - Original product and rate
Everything else stays the same. The product tier, interest rate, and process are completely unaffected. - * The total completion fee is based on: the original completion fee for the selected product, plus the “Flex” fee. The “Flex” fee is calculated as a percentage uplift based on the level of flexibility needed and can be impacted by loan size. The additional “Flex” fee ranges from a minimum fee of £1,000 to a maximum fee of £2,500. The vast majority of applications will carry an additional flex fee of £1,000.
Result
Flex Fee *
* Please note that the "Flex" fee is in addition to the completion fee of the selected product. Information about the comp fee can be found on our Product Finder.
The “Flex” fee is calculated as a percentage uplift based on the level of flexibility needed and can be impacted by loan size. The additional “Flex” fee ranges from a minimum fee of £1,000 to a maximum fee of £2,500. The vast majority of applications will carry an additional flex fee of £1,000.
Flex Criteria Descriptions
- Payday Loan - Applicants who have settled a payday loan within the last 12 months can be considered.
- Fixed Term missed payments - Applicants with missed payments on fixed term credit agreements, (such as personal loans, car finance or hire purchase agreements) within the last 6 months can still be considered.
- On probation or less than 6 months in current role - No minimum time in current role and applicants in probationary period can be considered with Pepper Flex. However, a minimum of 6 months continuous employment is required.
- Sole married applicant - Those who are married but applying on a sole basis.
The best of Flex
More ‘yes’ decisions
Customers who might ordinarily miss out on a Pepper mortgage can qualify and only pay a slightly higher completion fee based on their circumstances.
A fairer way
We don’t penalise your customers by
placing them on higher interest rates
for years. And anyone who meets our
standard criteria remains unaffected.
No extra hassle
Ready to Flex?
Start your application and feel the benefits right away,
or get in touch if you have any questions.
Resources
Broker toolkit and guides
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