Your customers will be eligible if:

1. their security property is registered in England or Wales;
2. they have their own unique telephone number and email address;
3. they do not require independent legal advice; and
4. they haven’t been identified as having low computer, financial, or English language literacy.

Ineligible customers will continue to receive a paper copy of the Offer Pack directly from Pepper Money via email, with a requirement for the customer to sign and return the offer acceptance via email.