Our team

We’ll help more of your customers find their place

There’s a range of support available to our intermediaries, including our experienced team of BDMs, and direct access to a Case Owner that helps make lending decisions.

We take a more human approach to underwriting, to build a truer picture and reach a fairer outcome. We design products that are easy to understand and simple to place. We strive to make each interaction you have with us easier than the one before. And we share valuable insight and expertise that give you an edge and build your reputation.

That’s why you’ll always find us with our doors and our minds wide open. Ready to challenge convention, read between the lines and see the story behind the numbers. We will find a place for your case with a path to success for your customers and your business.

Firsts Team

Our Regional Development Managers

Telephone BDM Team

Surrey, Sussex and Hampshire

Brokers in Surrey, Sussex and Hampshire looking to discuss their cases can get in touch with our Telephone BDM’s to see how Pepper Money may be able to help.
Lewis-Wheeler

Lewis Wheeler

Regional Development Manager

Lewis has 12 years’ experience in the financial services industry. He enjoys being able to help brokers in converting their specialist cases through to completion.

Lois Ashcroft

Regional Development Manager

Lois has over 7 years mortgage related experience, with previous roles as an underwriter, advisor and now a BDM, Lois has developed a holistic understanding of the mortgage process.

Richard Pugh

Regional Development Manager

Richard has more than 16 years’ experience working in financial services, having previously worked as a mortgage consultant for Nationwide, providing advice on mortgage and insurance solutions for families.

Steve Mannakee

Regional Development Manager

An ex-broker with over 20 years’ experience in financial services, he thrives on giving the best level of help and support to brokers. He truly believes in the Pepper Money approach.

Paul Drinkwater

Regional Development Manager

With 30 years’ experience in the industry. He loves growing relationships with brokers and enabling them to help their customers find a solution to their mortgage needs.

Max Hill

Regional Development Manager

With over 10 years industry experience, having worked as a broker and BDM, Max is well placed to provide brokers with the support they need to place specialist cases.

Management Team

Our Sales Management team

Paul Adams Sales Director at Pepper Money

Paul Adams

Sales Director

Paul works closely with brokers to find out about their concerns, feedback, and how we could help. This helps shape the changes we make to ensure we provide the most suitable products and criteria for your clients.

Ryan Brailsford

Business Development Director

With over 15 years experience, Ryan has built up an enviable reputation in business development and sales strategy, now leading a team of field-based sales managers to support the growth of Pepper Money.

Rob Barnard

Intermediary Relationship Director

Rob Barnard had previously joined Pepper Money as Sales Director in 2016, before joining Masthaven Bank in 2018. Prior to this, he worked at Aldermore Bank for more than six years, where he was Head of Intermediary Distribution.

Brad Rhodes

National Key Accounts Manager

Brad has over 10 years experience in Finance allowing him to support brokers with the best support for the specialist cases. Get in touch with Brad to find out how he can help you.

Telephone BDM Team

Brokers looking to discuss their specialist cases can now get in touch with our Telephone BDM’s to see how Pepper Money may be able to help.

Need help with your mortgage case?

To discuss a case, or find out more about our products, call our experienced team. Ready to submit? Log into the application portal to get started, or register if it’s your first case with Pepper Money.

For Intermediary use only

About Pepper Money

Pepper Money is the brand name used globally by all Pepper Group companies to market consumer finance products. In the UK, Pepper Money offers a range of residential, buy to let, and second charge mortgages to borrowers.

Pepper Money is part of the Pepper Group, a diversified, global financial services business, whose senior management team is some of the most experienced in the UK mortgage industry having built a long-lasting reputation for creating innovative, flexible home loan products and services.

Pepper money

UK Mortgage Lending Ltd (UKMLL) t/a Pepper Money is authorised and regulated by the Financial Conduct Authority (FCA) under registration number 710410 as a provider of regulated mortgages. The FCA does not regulate our Buy to Let mortgages. UKMLL is a member of the Finance and Leasing Association and follows its Lending Code as a provider of second charge regulated mortgages. Registered Office: 4 Capital Quarter, Tyndall Street, Cardiff, CF10 4BZ. Registered in England and Wales under Company Number 08698121.

Information

Mortgage Service Levels

Intermediary Mortgages

Working on DIP referrals received on:

12th August

Responding to application portal broker messages on:

12th August

Reviewing applications sent to our underwriters on:

10th August

Working on applications received on:

12th August

Currently reviewing valuations received on:

12th August

Answering calls in less than (average speed):

< 1 Minutes
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