Redemption statements
A redemption statement shows how much needs to be paid to fully repay your mortgage on a particular date.
Whether you’re requesting a statement for yourself or on someone else’s behalf, you’ll find everything you need to get started below.
I'm a customer
Request your redemption statement online
The simplest way to request a redemption statement is through our Customer Portal.
Register or log in to request your statement online at a time that suits you. Just let us know the date you’d like your statement calculated for, which can be up to 28 days in advance.
If you’d prefer to email us, contact customerservice@pepper.money. Please include your account number followed by ‘redemption statement request’ in the subject line.
Please allow up to five working days for us to complete your request.
I'm a solicitor
Request a statement for your client
To request a redemption statement on behalf of your client, email customerservice@pepper.money.
Please provide your request on letter-headed paper and include:
- Your client’s full name, address, account number, and email address
- The date you’d like the redemption statement calculated for, up to 28 days in advance
- Your unique reference for our mutual client
Please include the account number followed by ‘Redemption Statement’ in the email subject line.
Please allow up to five working days for us to complete your request.
I'm a broker or third party
Request a statement on your customer’s behalf
To request a redemption statement on behalf of your customer, email customerservice@pepper.money.
Please provide your request on letter-headed paper and include:
- Your customer’s full name, address, account number, and email address
- The date you’d like the redemption statement calculated for, up to 28 days in advance
- Your unique reference for our mutual customer
- A signed Letter of Authority from the customer, addressed to Pepper Money
Please include the account number followed by ‘Redemption Statement’ in the email subject line.
Please allow up to five working days for us to complete your request.
Your mortgage,
at your fingertips
Want to check your account, make a payment or request a redemption statement?
You can do it online through our Customer Portal, whenever it suits you.