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Glossary Index

Mortgage terminology can be tricky to understand. Our mortgage glossary explains key terms and acronym’s that Pepper Money and other lenders use.
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Individual Voluntary Arrangements (IVA)

Individual Voluntary Arrangements (IVA)

Individual Voluntary Arrangements (IVA)

This is a voluntary agreement between you and your creditors to help you pay off your debts at an affordable rate.

Think carefully before securing other debts against your home. Your home may be repossessed if you do not keep up repayments on a mortgage or any other debt secured on it.

About Pepper Money

Pepper Money is the brand name used globally by all Pepper Group companies to market consumer finance products. In the UK, Pepper Money offers a range of residential, buy to let, and second charge mortgages to borrowers.

Pepper Money is part of the Pepper Group, a diversified, global financial services business, whose senior management team is some of the most experienced in the UK mortgage industry having built a long-lasting reputation for creating innovative, flexible home loan products and services. 

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UK Mortgage Lending Ltd (UKMLL) t/a Pepper Money is authorised and regulated by the Financial Conduct Authority (FCA) under registration number 710410 as a provider of regulated mortgages. The FCA does not regulate our Buy to Let mortgages. UKMLL is a member of the Finance and Leasing Association and follows its Lending Code as a provider of second charge regulated mortgages. Registered Office: 4 Capital Quarter, Tyndall Street, Cardiff, CF10 4BZ. Registered in England and Wales under Company Number 08698121.

Pepper Money Limited t/a Pepper Money is authorised and regulated by the Financial Conduct Authority under Firm Registration Number 811609 as a provider of regulated mortgages. The FCA does not regulate our Buy to Let mortgages. Registered Office: 4 Capital Quarter, Tyndall Street, Cardiff, CF10 4BZ. Registered in England and Wales under Company Number 11279253. Calls may be monitored or recorded for training, compliance and evidential purposes.

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Mortgage Service Levels

Intermediary Mortgages

Working on DIP referrals received on:

21st September

Responding to application portal broker messages on:

21st September

Reviewing applications sent to our underwriters on:

21st September

Working on applications received on:

21st September

Currently reviewing valuations received on:

21st September

Answering calls in less than (average speed):

< 1 minute(s)
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