As part of our plan to deliver a better experience for brokers using us for the first time, we have mapped out the key actions in our process. We have introduced a refined process flow on our revamped website, which offers brokers useful tips and information on submitting business.
The first step in the process is to register for a broker account with Pepper Money. You can do this by clicking 'register' at the top of this page.
Once registration is complete, you are now able to submit your decision in principle to us. Products that are suitable to your criteria will be displayed on submission.
We will give you a call once we have reviewed your application. This can often help cover off any initial questions we may have and reduce the number of application requirements.
Make sure you upload all decision-making documents at the point the FMA is submitted.
It is at this point in the process that you can control which instruction takes place.
We always speak with the applicant prior to issuing an offer to them.
This is the point where you read and sign the offer document, and then contact your solicitor to progress to the next steps.
Once your application is approved and an offer is issued, from here your application is closed as complete
To discuss a case, or find out more about our products, call our experienced team. Ready to submit? Log into the application portal to get started, or register if it’s your first case with Pepper Money.
Our latest service levels
Our latest Pepper Money service levels show how quickly we’re currently processing mortgage applications on behalf of our customers.
What we’re working on
Working on DIP referrals received on:
Responding to application portal broker messages received on:
Reviewing offer assessment sent to our underwriters on:
Working on applications received on:
Currently reviewing valuations received on:
Answering calls in less than (average speed):