At the start of 2021, the specialist lender had a team that consisted of 15 Case Owners who are allocated at the point the application is submitted to provide consistency and support broker partners. By the beginning of May, this number had grown to 25 Case Owners following a period of recruiting a number of talented, high-calibre individuals.

This increased capability will enable Pepper Money to continue to grow its lending whilst maintaining its commitment to being a leader in service delivery in the specialist sector.

Paul Adams, Sales Director at Pepper Money, says:

“Successful specialist lending means having the capability and expertise to underwrite, often complex, applications at a pace that means customers can proceed without delay.

“So, at Pepper Money we understand that growing our lending at the same time as maintaining our commitment to exceptional service, means investing in developing our team. As such, we have an ongoing focus on recruiting experienced individuals who are equipped to continue to deliver the high standards for which we have developed such a strong reputation. Our level of recruitment since the beginning of the year demonstrates the scale at which we are growing our lending and how important it is to us that we maintain our standards on service.”