In a recent survey of mortgage advisers active in Buy to Let*market, Pepper Money found 82% said that service had become a bigger consideration in their product recommendations.

Buy to let Mortgage advisors view on Service

When asked what they considered to be the most important element of service for landlord customers, 50% of Buy to Let advisers said consistent underwriting, 26% said speed to offer, 12% said the speed of decision and 8% said access to BDMs. This supports our stance to put brokers and their customers first by ensuring a personable dedicate Case Owner is on hand to support from application to offer.

Paul Adams Sales Director at Pepper Money, says:

“Service has clearly been a key issue across the mortgage market of late and our research shows that it’s impacting adviser recommendations. The most important element of service for landlord customers is consistent underwriting, followed by speed to offer and speed of decision.

“This shows that advisers and customers want certainty in this uncertain environment and so it is important to work with a lender that invests in underwriting expertise, commits to quick turnaround times and is transparent in publishing its service levels online. At Pepper Money, we do all of these things. We understand what advisers need for their landlord customers and we work hard to deliver just that.”

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