Happy Holidays. Our Christmas Customer Service opening hours are: 19 – 23 December: 9am – 6pm  I  24 – 27 December: Office closed 

28 – 30 December: 9am – 6pm  31 December – 2 January: Office closed

Brokers/intermediaries please refer to our Broker portal for our Christmas servicing hours.

Downloads

Find all the material you need for your next first charge application

First Charge - Intermediary

Name
Date
Format
Residential criteria guide
This contains all the criteria related to our Residential range.
January 2023
PDF
Download
Residential product guide
This contains all the information about our Residential range.
January 2023
PDF
Download
Name
Date
Format
Shared Ownership criteria guide
This contains all the criteria related to our Shared Ownership range.
January 2023
PDF
Download
Shared Ownership product guide
This contains all the information about our Shared Ownership range.
January 2023
PDF
Download
Name
Date
Format
Help to Buy Criteria Guide
This contains all the criteria related to our Help to Buy range.
January 2023
PDF
Download
Help to Buy Product Guide
This contains all the information about our Help to Buy range.
January 2023
PDF
Download
Help to Buy Application Portal Guide
This contains all the information about our Help to Buy application portal.
January 2023
PDF
Download
Name
Date
Format
Download
Packaging guide
We have compiled a steps and tips to ensure you have all the information you need to submit business to us quickly and efficiently.
January 2023
PDF
Download
Application details
This document can be used to capture your client’s details before entering the case on to our application portal. Please don’t upload this form as part of any applications.
January 2023
PDF
Download
Application form declaration
Please use this document if you need your client(s) to sign a declaration before you submit an application. In all other situations use the personalised declaration that’s provided once an application is submitted on our application portal.
January 2023
PDF
Download
Tariff of charges
This document details all the fees and charges your clients may incur.
January 2023
PDF
Download
Application portal guide
This guide will help you navigate around and submit a case on our new application portal.
January 2023
PDF
Download
Confirmation of gifted deposit
This template can be used if your client is receiving a gifted deposit to assist in the purchase of a property.
January 2023
PDF
Download
Broker declaration
This document is to be signed by the intermediary who provided the advice to the applicants.
January 2023
PDF
Download
Direct debit mandate
Supplement to the main application form – for applicants looking to set up a direct debit.
January 2023
PDF
Download
Policy on income
Details of accepted forms of income.
January 2023
PDF
Download
Credit Reference Agency Information Notice (CRAIN)
This document describes how the three main credit reference agencies Callcredit, Equifax and Experian, each use and share personal data.
January 2023
PDF
Download
DMP supplementary information sheet
You’ll need to fill in this form and upload it to our application portal for any applications where your client is in an active Debt Management Plan.
January 2023
PDF
Download
Terms of Business Intermediaries
Please read these Intermediary Terms carefully. By using the Pepper Online Application System and/or submitting Applications to us, you agree to be legally bound by these Intermediary Terms.
January 2023
PDF
Download
Transfers of Equity Fact Sheet
Questions about Transfers of Equity with Pepper Money.
January 2023
PDF
Download
Repaying Commitments
Questions about Repaying Commitments with Pepper Money.
January 2023
PDF
Download
Credit Cards to be Repaid Form
A form for credit cards which are being repaid as part of the Remortgage
January 2023
PDF
Download
Pepper Money USP Sheet
All the benefits of placing your Residential and Affordable Home Ownership cases with us
January 2023
PDF
Download
Name
Date
Format
Download
Mortgage budget planner
This planner will help calculate how much your client can afford to pay based on their budget.
January 2023
PDF
Download
Portfolio Schedule
All buy-to-let Landlords will need to download and save this document, before completing the Portfolio Schedule electronically
January 2023
PDF
Download

Service levels

Our latest service levels

Our latest Pepper Money service levels show how quickly we’re currently processing mortgage applications on behalf of our customers.

What we’re working on

January 28, 2023 12:27 pm

Our call capacity (average)

9am
10am
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12pm
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2pm
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Referrals

Working on DIP referrals received on:

27th January
chat-bubble-single

Messages

Responding to application portal broker messages received on:​

27th January
Data-Table

Reviews

Reviewing offer assessment sent to our underwriters on:​

27th January
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Applications

Working on applications received on:​

27th January
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Valuations

Currently reviewing valuations received on:​

27th January
headset

Calls

Answering calls in less than (average speed):​

< 1 minute(s)

Need help with your mortgage case?

To discuss a case, or find out more about our products, call our experienced team. Ready to submit? Log into the application portal to get started, or register if it’s your first case with Pepper Money.

Information

Mortgage Service Levels

Intermediary Mortgages

Working on DIP referrals received on:

27th January

Responding to application portal broker messages on:

27th January

Reviewing applications sent to our underwriters on:

27th January

Working on applications received on:

27th January

Currently reviewing valuations received on:

27th January

Answering calls in less than (average speed):

< 1 Minutes