Downloads
Find all the material you need for your next first charge application
First Charge - Intermediary
Residential Downloads
Buy to Let Downloads
Limited Company Buy to Let Downloads
First Homes Downloads
| Name | Date | Format | |
|---|---|---|---|
| First Homes Criteria Guide This contains all the criteria related to our First Homes range. | September 2025 | Download | |
| First Homes Product Guide This contains all the information about our First Homes range. | September 2025 | Download | |
| First Homes Application Portal Guide This contains all the information about our First Homes application portal. | September 2025 | Download |
Right to Buy Downloads
| Name | Date | Format | |
|---|---|---|---|
| Right to Buy Criteria Guide This contains all the criteria related to our Right to Buy range. | September 2025 | Download | |
| Right to Buy Product Guide This contains all the information about our Right to Buy range. | September 2025 | Download | |
| Right to Buy Application Portal Guide This contains all the information about our Right to Buy application portal. | September 2025 | Download |
Help to Buy Downloads
| Name | Date | Format | |
|---|---|---|---|
| Help to Buy Criteria Guide This contains all the criteria related to our Help to Buy range. | September 2025 | Download | |
| Help to Buy Product Guide This contains all the information about our Help to Buy range. | September 2025 | Download | |
| Help to Buy Application Portal Guide This contains all the information about our Help to Buy application portal. | September 2025 | Download |
Shared Ownership Downloads
Application Guides and Downloads
| Name | Date | Format | |
|---|---|---|---|
| Pepper Your Guide We’ve compiled a detailed guide to give you all you need to submit an application to us quickly and efficiently. | September 2025 | Download | |
| Free Legals Remortgage Guide This guide is designed to provide you with information around our Free Legals Remortgage proposition, including what to expect, timeframes, hints and tips, costs breakdown and extra steps to consider. | September 2025 | Download | |
| Customer Working Age Form (Single Applicant) Please use this document if the mortgage is going beyond your client’s 66th birthday and you need to sign this declaration before you submit an application. In all other situations use the personalised declaration that’s provided once an application is submitted on our application portal. | September 2025 | Download | |
| Customer Working Age Form (Joint Applicants) Please use this document if the mortgage is going beyond your client(s) 66th birthday and you need to sign this declaration before you submit an application. In all other situations use the personalised declaration that’s provided once an application is submitted on our application portal. | September 2025 | Download | |
| Application details This document can be used to capture your client’s details before entering the case on to our application portal. Please don’t upload this form as part of any applications. | September 2025 | Download | |
| Application form declaration Please use this document if you need your client(s) to sign a declaration before you submit an application. In all other situations use the personalised declaration that’s provided once an application is submitted on our application portal. | September 2025 | Download | |
| Tariff of charges This document details all the fees and charges your clients may incur. | September 2025 | Download | |
| Application portal guide This guide will help you navigate around and submit a case on our new application portal. | September 2025 | Download | |
| Confirmation of gifted deposit This template can be used if your client is receiving a gifted deposit to assist in the purchase of a property. | September 2025 | Download | |
| Broker declaration This document is to be signed by the intermediary who provided the advice to the applicants. | September 2025 | Download | |
| Direct debit mandate Supplement to the main application form – for applicants looking to set up a direct debit. | September 2025 | Download | |
| Credit Reference Agency Information Notice (CRAIN) This document describes how the three main credit reference agencies Callcredit, Equifax and Experian, each use and share personal data. | September 2025 | Download | |
| DMP supplementary information sheet You’ll need to fill in this form and upload it to our application portal for any applications where your client is in an active Debt Management Plan. | September 2025 | Download | |
| Terms of Business Intermediaries Please read these Intermediary Terms carefully. By using the Pepper Online Application System and/or submitting Applications to us, you agree to be legally bound by these Intermediary Terms. | September 2025 | Download | |
| Transfers of Equity Fact Sheet Questions about Transfers of Equity with Pepper Money. | September 2025 | Download | |
| Pepper Money USP Sheet All the benefits of placing your Residential and Affordable Home Ownership cases with us | September 2025 | Download | |
| Pepper Money E-Signature Guide Customer prcoess guide for adding e-dignatures to review offer | September 2025 | Download |
Useful Templates
| Name | Date | Format | |
|---|---|---|---|
| Mortgage budget planner This planner will help calculate how much your client can afford to pay based on their budget. | September 2025 | Download | |
| Portfolio Schedule All buy-to-let Landlords will need to complete the form and save the PDF,. | September 2025 | FORM | Complete Form |
Service levels
Our latest service levels
Our latest Pepper Money service levels show how quickly we’re currently processing mortgage applications on behalf of our customers.
What we’re working on
October 17, 2025 7:42 pm
Our call capacity (average)
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Referrals
Working on DIP referrals received on:
17th October
Messages
Responding to application portal broker messages received on:
17th October
Reviews
Reviewing offer assessment sent to our underwriters on:
17th October
Applications
Working on applications received on:
17th October
Valuations
Currently reviewing valuations received on:
17th October
Calls
Answering calls in less than (average speed):
< 2 minute(s)
Need help with your mortgage case?
To discuss a case, or find out more about our products, call our experienced team. Ready to submit? Log into the application portal to get started, or register if it’s your first case with Pepper Money.